How can you demonstrate the key skills employers look for in administrative assistants?

1 Communication skills

Communication skills are vital for administrative assistants, as you have to interact with different people, both internally and externally. You need to be able to write clear and professional emails, memos, and reports, as well as speak confidently and politely on the phone, in person, or online. To demonstrate your communication skills, you can highlight examples of your written and verbal communication in your resume, cover letter, and portfolio. You can also show your communication skills during the interview, by listening actively, asking relevant questions, and expressing your interest and enthusiasm.

2 Organizational skills

Organizational skills are another key skill for administrative assistants, as you have to manage multiple tasks, deadlines, and priorities. You need to be able to plan your work efficiently, keep track of details, and follow up on requests and assignments. To demonstrate your organizational skills, you can use tools such as calendars, spreadsheets, databases, and project management software to organize your work and show your results. You can also mention specific examples of how you organized events, projects, or files in your previous or current roles.

3 Technical skills

Technical skills are also important for administrative assistants, as you have to use various software and hardware to perform your duties. You need to be familiar with common office applications, such as Microsoft Office, Google Workspace, or Adobe Acrobat, as well as specialized software, such as accounting, CRM, or HR systems. You also need to be able to troubleshoot basic IT issues, such as network connectivity, printer problems, or software updates. To demonstrate your technical skills, you can list the software and hardware you have used or learned on your resume, and provide evidence of your proficiency, such as certificates, courses, or tests. You can also show your technical skills during the interview, by using appropriate terminology, explaining how you use technology to improve your work, and solving any technical challenges that may arise.

4 Problem-solving skills

Problem-solving skills are essential for administrative assistants, as you have to deal with unexpected situations, challenges, and changes. You need to be able to identify problems, analyze information, generate solutions, and implement actions. To demonstrate your problem-solving skills, you can use the STAR method (Situation, Task, Action, Result) to describe how you solved a specific problem in your previous or current roles. You can also show your problem-solving skills during the interview, by providing examples of how you handled difficult customers, resolved conflicts, or adapted to new circumstances.

5 Interpersonal skills

Interpersonal skills are crucial for administrative assistants, as you have to work with different people, such as managers, colleagues, clients, and vendors. You need to be able to build rapport, collaborate, and communicate effectively with others. You also need to be courteous, respectful, and professional in your interactions. To demonstrate your interpersonal skills, you can use positive feedback, testimonials, or references from your previous or current employers, co-workers, or customers. You can also show your interpersonal skills during the interview, by being friendly, polite, and attentive, and by showing your interest and appreciation for the company and the role.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?