How can you deliver CMS user training remotely with success?

1 Choose the right platform

The first step is to choose a platform that suits your training needs and objectives. You want a platform that is easy to use, reliable, and secure. You also want a platform that offers features such as screen sharing, chat, audio and video conferencing, recording, and feedback. Some examples of platforms that you can use are Zoom, Google Meet, Microsoft Teams, or Webex. You should also test the platform before the training to ensure that it works well and that you are familiar with its functions.

3 Communicate the expectations

The third step is to communicate the expectations and logistics of the training to your users. You want to inform them of the date, time, duration, and agenda of the training. You also want to provide them with the access details, such as the link, password, and instructions for joining the platform. You should also set some ground rules and etiquette for the training, such as muting the microphone when not speaking, raising the hand or using the chat to ask questions, and completing the pre- or post-training assignments.

4 Deliver the training session

The fourth step is to deliver the training session with confidence and clarity. You want to start the session by introducing yourself and the objectives of the training. You also want to engage your users by asking them questions, encouraging them to participate, and giving them feedback. You should also use the platform features to demonstrate how to use the CMS, share your screen, and monitor their progress. You should also be prepared to handle any technical issues or difficulties that may arise during the session.

5 Evaluate the training results

The fifth step is to evaluate the training results and measure the effectiveness of your training. You want to collect feedback from your users, either through a survey, a poll, or a discussion. You also want to assess their learning outcomes, either through a test, a project, or a performance review. You should also analyze the data and identify the strengths and weaknesses of your training. You should also use the feedback and data to improve your future training sessions.

6 Provide ongoing support

The final step is to provide ongoing support and follow-up to your users. You want to ensure that they can apply what they learned on the CMS and that they can solve any problems or challenges that they may encounter. You also want to keep in touch with them and offer them additional resources, such as guides, tutorials, or FAQs. You should also create a community of practice, where your users can share their experiences, tips, and best practices on using the CMS.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?