How can you customize Lucidchart templates for user journey mapping?

1 Choose a template

Lucidchart has a variety of user journey map templates that you can use as a starting point for your project. You can browse them by category, such as ecommerce, education, or healthcare, or by stage, such as awareness, consideration, or retention. To access the templates, you need to sign up for a free account and click on the "Templates" tab on the left sidebar. Once you find a template that suits your purpose, you can click on it and select "Use this template" to open it in the editor.

2 Edit the content

The next step is to edit the content of the template to match your user research and data. You can change the text, images, icons, colors, and shapes of the elements on the canvas. You can also add or delete rows and columns to adjust the number of stages and steps in your user journey. To edit the content, you can use the toolbar at the top, the context menu on the right-click, or the properties panel on the right sidebar. You can also use keyboard shortcuts and drag-and-drop features to speed up the process.

3 Add interactivity

One of the advantages of using Lucidchart is that you can add interactivity to your user journey map, making it more dynamic and informative. You can do this by using layers, hotspots, and links. Layers are sections of the canvas that you can show or hide depending on the user's action. Hotspots are areas on the canvas that trigger a layer to appear or disappear when clicked or hovered over. Links are connections between elements on the canvas or external sources, such as web pages or documents. To add interactivity, you can use the "Layers" and "Link" buttons on the toolbar, or the "Hotspot" option on the context menu.