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How can you create a unique business operations framework?

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Business operations are the activities and processes that enable your organization to deliver value to your customers, stakeholders, and employees. A business operations framework is a set of principles, methods, and tools that guide and support your operational decisions and actions. Creating a unique business operations framework can help you achieve your strategic goals, optimize your resources, and differentiate your brand. Here are some steps to help you design and implement a custom business operations framework for your organization.

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Adrian Nitisor

Head of Studio

1 Assess your current state

The first step is to evaluate your existing business operations and identify your strengths, weaknesses, opportunities, and threats. You can use various tools and frameworks, such as SWOT analysis, value chain analysis, business model canvas, or lean canvas, to map out your value proposition, customer segments, revenue streams, cost structure, key activities, resources, and partners. You should also collect and analyze data on your key performance indicators, such as customer satisfaction, retention, churn, revenue, profitability, efficiency, and quality.

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2 Define your desired outcomes

The next step is to define your vision, mission, and values for your business operations. These are the guiding statements that express your purpose, direction, and core beliefs. They should align with your overall organizational strategy and culture and reflect your unique value proposition and competitive advantage. You should also set your specific, measurable, achievable, relevant, and time-bound (SMART) goals and objectives for your business operations. These are the outcomes that you want to achieve in terms of customer value, operational excellence, and financial performance.

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3 Choose your methods and tools

The third step is to select the methods and tools that will help you execute your business operations framework. These are the approaches and systems that you will use to plan, organize, coordinate, monitor, and improve your operational processes and activities. You can choose from a variety of methods and tools, such as agile, lean, six sigma, scrum, kanban, OKR, KPI, CRM, ERP, or BPMN, depending on your industry, size, complexity, and needs. You should also consider the compatibility, scalability, flexibility, and usability of the methods and tools that you choose.

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4 Implement and communicate your framework

The fourth step is to implement and communicate your business operations framework to your team and stakeholders. You should document and share your framework in a clear and concise way, using visual aids, such as diagrams, charts, or dashboards, to illustrate your processes, roles, responsibilities, and metrics. You should also provide training, coaching, and feedback to your team and stakeholders on how to use the methods and tools that you have chosen. You should also establish regular communication channels and forums to update, inform, and engage your team and stakeholders on your progress and results.

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Adrian Nitisor

Head of Studio
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Implementing major changes that affect your team will invariably be met with resistance. It helps to identify key members in your team and consult with them as you build your operations framework. The advantages are two-fold: 1. Their insight is useful to shape your framework in a way that leverages your team's strengths and alleviates their weaknesses. 2. Including these key members in the decision process makes them feel invested in your initiative. Their support should help overcome the team's resistance to change and they will help communicate and implement the changes to their team members.

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5 Evaluate and improve your framework

The final step is to evaluate and improve your business operations framework on an ongoing basis. You should measure and monitor your performance against your goals and objectives, using the data and feedback that you collect from your methods and tools. You should also conduct periodic reviews and audits to identify and address any gaps, issues, or risks that may arise in your business operations. You should also seek and implement feedback and suggestions from your team and stakeholders on how to enhance your framework and adapt to changing needs and expectations.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you create a unique business operations framework?

1

2

3

4

5

6

1 Assess your current state

2 Define your desired outcomes

3 Choose your methods and tools

4 Implement and communicate your framework

5 Evaluate and improve your framework

6 Here’s what else to consider

Business Operations

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How can you create a unique business operations framework?

1

2

3

4

5

6

1 Assess your current state

2 Define your desired outcomes

3 Choose your methods and tools

4 Implement and communicate your framework

5 Evaluate and improve your framework

6 Here’s what else to consider

Business Operations

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