How can you create a scalable global delivery evaluation system?

1 Define your evaluation criteria

The first step to creating a scalable global delivery evaluation system is to define your evaluation criteria. What are the key indicators of success for your global delivery projects? How do you measure the quality, efficiency, and effectiveness of your global delivery outcomes? How do you assess the satisfaction and feedback of your internal and external stakeholders? You should have a clear and consistent set of criteria that reflects your business objectives, customer expectations, and industry standards. You should also ensure that your criteria are measurable, relevant, and realistic.

2 Choose your evaluation methods

The next step is to choose your evaluation methods. How do you collect, analyze, and report the data that corresponds to your evaluation criteria? What tools and techniques do you use to gather and process the information? How do you ensure the validity, reliability, and comparability of your data? You should have a mix of quantitative and qualitative methods that can capture the different aspects of your global delivery performance. You should also use standardized and automated methods that can reduce errors, biases, and inefficiencies.

3 Implement your evaluation system

The third step is to implement your evaluation system. How do you integrate your evaluation methods into your global delivery processes and workflows? How do you communicate and coordinate your evaluation activities with your global delivery teams and partners? How do you ensure the compliance and accountability of your evaluation system? You should have a clear and documented evaluation plan that outlines the roles, responsibilities, and timelines of your evaluation system. You should also have a regular and transparent evaluation cycle that allows you to monitor, review, and improve your global delivery performance.

4 Scale your evaluation system

The final step is to scale your evaluation system. How do you adapt and adjust your evaluation system to changing needs and demands? How do you leverage your evaluation data and insights to optimize your global delivery strategy and operations? How do you share and learn from your evaluation results and best practices? You should have a flexible and agile evaluation system that can accommodate different scenarios, contexts, and requirements. You should also have a continuous learning and improvement culture that can foster innovation and excellence in your global delivery practice.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?