How can you create a safe and non-judgmental space for your client?

1 Show empathy

Empathy is the ability to understand and share the emotions of another person. It is essential for creating a safe and non-judgmental space for your client, because it shows that you care, respect, and appreciate their perspective. To show empathy, you need to listen actively, reflect back what you hear, and avoid giving advice, criticism, or solutions. Instead, use open-ended questions, affirmations, and summaries to elicit and reinforce your client's own reasons for change.

2 Use a collaborative approach

Collaboration is the process of working together toward a common goal. It is a key principle of motivational interviewing, because it empowers your client to take ownership of their change process and reduces resistance. To use a collaborative approach, you need to avoid being directive, confrontational, or authoritative. Instead, use a curious, respectful, and supportive tone, and invite your client to share their ideas, opinions, and preferences. You also need to balance your role as a guide and a learner, and acknowledge your client's expertise and autonomy.

3 Respect diversity and inclusivity

Diversity and inclusivity are the recognition and acceptance of the differences and similarities among people. They are important for creating a safe and non-judgmental space for your client, because they demonstrate that you value and respect their identity, culture, and background. To respect diversity and inclusivity, you need to be aware of your own biases, assumptions, and stereotypes, and avoid imposing your own values, beliefs, or expectations on your client. Instead, use a culturally sensitive and responsive approach, and ask your client how they want to be addressed, understood, and supported.

4 Establish boundaries and confidentiality

Boundaries and confidentiality are the rules and expectations that define the relationship between you and your client. They are crucial for creating a safe and non-judgmental space for your client, because they ensure that your client feels comfortable, protected, and respected. To establish boundaries and confidentiality, you need to be clear, consistent, and transparent about your role, scope, and limits. You also need to inform your client about the purpose, process, and outcomes of motivational interviewing, and the situations in which you may need to break confidentiality.

5 Provide feedback and validation

Feedback and validation are the responses and reactions that you give to your client. They are helpful for creating a safe and non-judgmental space for your client, because they show that you are paying attention, following their progress, and acknowledging their strengths and challenges. To provide feedback and validation, you need to be honest, specific, and constructive. You also need to use a positive and encouraging language, and highlight your client's achievements, efforts, and potential.

6 Create a comfortable environment

The environment is the physical and emotional setting in which you conduct motivational interviewing. It is influential for creating a safe and non-judgmental space for your client, because it affects their mood, comfort, and engagement. To create a comfortable environment, you need to consider the location, time, and duration of your sessions, and make sure they are convenient, accessible, and appropriate for your client. You also need to ensure that the space is private, quiet, and well-lit, and that you have the necessary equipment and materials.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?