How can you create a process management center of excellence?

1 Define your vision and scope

The first step to create a PMCOE is to define your vision and scope for process management. What are the objectives, benefits, and outcomes that you want to achieve with your PMCOE? How will it align with your business architecture strategy and principles? What are the boundaries and limitations of your PMCOE? How will you measure its performance and impact? By answering these questions, you can set a clear direction and scope for your PMCOE.

2 Assess your current state and gaps

The next step is to assess your current state and gaps in process management. How mature is your organization in terms of process awareness, governance, documentation, improvement, and automation? What are the strengths and weaknesses of your existing process management practices and capabilities? What are the opportunities and challenges for enhancing your process management maturity? By conducting a gap analysis, you can identify the areas that need improvement and prioritize your actions.

3 Design your PMCOE structure and roles

The third step is to design your PMCOE structure and roles. How will you organize your PMCOE in terms of leadership, governance, functions, and resources? What are the roles and responsibilities of your PMCOE members and stakeholders? How will you communicate and collaborate with your business units, IT, and other partners? How will you manage change and ensure adoption of your PMCOE? By designing your PMCOE structure and roles, you can establish a clear and effective governance model for your process management activities.

4 Develop your PMCOE processes and methods

The fourth step is to develop your PMCOE processes and methods. How will you define, document, analyze, improve, and monitor your business processes? What are the standards, tools, and techniques that you will use for process management? How will you ensure quality, consistency, and compliance of your process deliverables? How will you foster a culture of continuous improvement and innovation in your organization? By developing your PMCOE processes and methods, you can create a common and robust framework for process excellence.

5 Implement your PMCOE initiatives and projects

The fifth step is to implement your PMCOE initiatives and projects. How will you plan, execute, and control your process improvement and automation projects? What are the criteria, methods, and tools that you will use for selecting, prioritizing, and managing your process projects? How will you align your process projects with your business architecture goals and value streams? How will you manage risks, issues, and dependencies of your process projects? By implementing your PMCOE initiatives and projects, you can deliver tangible and measurable value to your organization.

6 Evaluate your PMCOE results and feedback

The sixth and final step is to evaluate your PMCOE results and feedback. How will you measure and report the outcomes and benefits of your process management efforts? What are the key performance indicators, metrics, and dashboards that you will use for tracking and communicating your process performance and improvement? How will you collect and analyze feedback from your PMCOE stakeholders and customers? How will you use the feedback to identify lessons learned, best practices, and areas for improvement? By evaluating your PMCOE results and feedback, you can demonstrate the value and impact of your PMCOE and continuously improve your process management capabilities.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?