How can you create a materials testing program that meets all customer requirements?

2 Define testing objectives and scope

Once you have identified the customer requirements, you need to define the objectives and scope of your materials testing program. This means deciding what types of tests you will perform, how often, and on which samples. You should also determine the criteria and methods for evaluating the test results, and the actions you will take if the results are unsatisfactory. Your testing objectives and scope should align with your customer requirements, as well as your own quality policy and goals.

3 Select testing methods and equipment

The next step is to select the appropriate testing methods and equipment for your materials testing program. You should choose the methods and equipment that are suitable for the characteristics and properties of the materials you are testing, and that can provide reliable, accurate, and consistent results. You should also consider the cost, availability, and maintenance of the testing methods and equipment, and the skills and competencies of your testing personnel. You may need to consult with experts, suppliers, or third-party laboratories to help you select the best options.

4 Develop testing procedures and protocols

After selecting the testing methods and equipment, you need to develop the testing procedures and protocols for your materials testing program. This involves documenting the steps and instructions for conducting the tests, as well as the roles and responsibilities of the testing personnel. You should also specify the quality control measures, such as calibration, validation, verification, or traceability, that you will apply to ensure the integrity and validity of the testing process. You should follow the relevant standards, guidelines, or best practices for developing testing procedures and protocols.

5 Implement and monitor testing program

The final step is to implement and monitor your materials testing program. This means executing the testing procedures and protocols according to the testing objectives and scope, and collecting and recording the test data and results. You should also monitor the performance and effectiveness of your testing program, by analyzing the test data and results, identifying any problems or deviations, and implementing corrective or preventive actions. You should also communicate the test results and feedback to your customers, and seek their satisfaction and approval.