How can you create a hospitality training program that ensures your team's success?

3 Implement your training program

Once you have designed your training curriculum, you need to implement it effectively and efficiently. You should plan your training schedule, budget, and resources, and communicate them clearly to your staff and managers. You should also assign roles and responsibilities, such as trainers, coaches, mentors, or facilitators, and provide them with the necessary support and guidance. You should also create a conducive and engaging learning environment, where your staff can participate actively, ask questions, share feedback, and practice their skills.

4 Evaluate your training outcomes

After you have implemented your training program, you need to evaluate its outcomes and impact on your concierge service. You should measure and analyze the results of your training objectives and metrics, such as knowledge retention, skill improvement, behavior change, guest satisfaction, revenue growth, or service quality. You should also collect and review the feedback from your staff, guests, and managers, and identify the strengths and weaknesses of your training program. You should use this information to celebrate your achievements, recognize your staff's efforts, and plan for continuous improvement and follow-up.

5 Update your training program

Finally, you need to update your training program regularly and keep it relevant and fresh. You should monitor the changes and trends in your industry, market, and guest expectations, and adjust your training content and methods accordingly. You should also incorporate new technologies, tools, and resources that can enhance your training delivery and effectiveness. You should also review and revise your training objectives and metrics, and set new goals and standards for your concierge service.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?