How can you create an authentic local experience for hotel guests?

Connect with guests before arrival and ask them about their preferences, interests, and expectations. May use this information to personalize their stay and offer relevant recommendations. Provide an early check-in option or a luggage storage service for guests who arrive before the official check-in time. This way, they can explore the local area without wasting time or carrying heavy bags. Be an insider of the local area and share knowledge and tips with guests. Create a local guidebook, a blog, a newsletter, or a social media account that showcases the best attractions, restaurants, events, and hidden gems in your destination.

Know who your guests are, yes, but don't try to deliver what you think they want. They want to try YOUR food and drink, meet YOUR local residents. We are not traveling for American or British breakfasts and Heineken or Budweiser beer at the bar. Don't assume what you think we want. And guests are not always right! Delight them with a new discovery.

In hospitality, creating an authentic local experience goes beyond just providing accommodation, focusing on every service aspect. It starts with staff knowledgeable about local customs and history. Menus with traditional, indigenous dishes are enriched by staff's passionate stories. Music, featuring local tunes, deepens guests' cultural immersion. Staff uniforms, blending modern design with local motifs, enhance authenticity. The hotel's decor, from historical photos to traditional art, connects guests to the area's history. This approach invites guests on a unique journey into the destination's spirit, culture, history, and people, surpassing a standard hotel stay.

we are starting to experience a new trend in the hotel industry. It has started among the boutique hotel, which by nature, should the breathing element of a neighborhood. Last week I was in NYC for a site inspection and was blown away by the concept introduced by a boutique hotel located in the Hell's Kitchen. So instead of the midtown hotel towers giving customers a view of the city, this hotel went beyond this. The designer wed the nature of Hell's Kitchen, by choosing right colors and adapting the common area to welcome residents, creating within the hotel a pretty cool working area with a nice coffee shop, great light, amazing to work in and what a relief for those living in a studio. The hotel becomes part of a community.

During my experience, we offer local tour package, local waroong and resto, and local food that will give us refference what is our guest need most. We include the detail explanation, do and dont, and the benefit of those list to guest.

In my experience, if you are working on a smaller scale type group, you can expand their experience by creating a list of local venues so if individuals have spare time, they are more likely to take recommendations from the hotel. Especially if the staff have been there themselves. Also, if you are working with a very large event, get your local convention and visitors bureau involved. They have the resources to ask for sponsorships. A sponsor can provide a local favorite from the area that they are most known for. For example, Kansas City, where I am from, could get individual bottles of BBQ sauce or rub donated from a local restaurant to fill up your registration bags.

If you are a local or even if you are not, please make sure you inmerse yourself in the local culture, traditions and flavor of the city so you can transmit this to the guests. They will appreciate that you share with them your passion and personal suggestions based on your experience in the area.

Survey your local residents. What do they think should be promoted (or not). Get visitors outside of overtouristed areas. This means smaller, or further away neighborhoods and suburbs. Second and third time visitors most likely won't want to see the major sites again, We will want to dig deeper and get off the beaten path. Help us discover it.

La mayoría de huéspedes de acuerdo a sus intenciones del viaje busca atracciones, es importante tener todas las opciones que se tienen en tu hotel y sus alrededores. Menús temáticos de acuerdo la región con platillos típicos de la zona, así das a conocer gastronomía. También el conocimiento de la fauna de la región que puede ser un atractivo mas cuando cuentas con instalaciones que conviven con fauna tropical.

It is essential to know the environment where the hotel is located to be able to offer accurate, precise information to clients, which will generate a feeling of trust in them. We can also anticipate their needs by recommending some activity outside the hotel that is pleasant for them, so we will be saving. energies to their brain by not having to explore an unknown environment and this is very pleasant for the client.

Double check any products that you promote as local. I was traveling in a middle east country that gave me a gift of olive oil from "their country". Turns out it was Italian olive oil repackaged by a company from their country. I felt duped. Wasn't really anyone's fault - it was an honest mistake. But you need to be able to document the product pedigree and substantiate any claims about your locally made/ sourced/ grown/ manufactured products.

Definitivamente los recuerdos con la marca de tu hotel, puede ser un atractivo para que la vivencia del huésped. Ofreciendo artículos representativos de la región. La destreza de las camaristas es importante para realizar con los blancos figuras durante su cortesía o limpieza en el cuarto.

The ideal would be for the brain of each of our clients to leave the hotel "transformed", that is why we talk about Transformational Experiential Hospitality and this transformation is achieved if and only if during the client's stay in the Hotel there were learnings, that is, incorporation of new knowledge and what better way to promote what is typical, native and different from each destination.The local products that you can purchase as souvenirs will work as call-to-action activators in future decision-making when you return to the hotel.

In the case of Kraków, there is a local experience included in dark tourism that unfortunately is becoming totally the opposite of its original plan. Aushcwitz. The way the Museum is advertised is getting out of control, the amount of business done around it it′s tremendous. And tourists are already feeling really bad about it. They are pushed, rushed to go faster because other groups are coming and not always receiving what they paid for. I have been thinking lately, how do you ethically and respectfully use such a place as a tourist atraction. What is more, should that be in the tourist circuit?

Invite local residents to participate in activities hosted by your hotel. Hire local residents as extra labor as needed for these events and activities. Ask for their feedback and input on your plans. They may just surprise you! If you work for a multinational hotel company, show some flexibility in planning and designing programs. Travelers don't want the American (or German or Swiss or British or Chinese or whatever) imprint on every destination they go to.

Definitivamente buscar el generar economía de manera local, consumiendo los productos de la zona. Invitar a comunidades locales a participar en festividades de acuerdo al destino. Algo que ha funcionado últimamente es tener show nocturnos y actividades asociadas con eventos culturales , pero también de entretenimiento para la vivencia de los huéspedes.

I have always been of the opinion that hotels are agents of change in the destination where they are located, not only because of the employment they generate but also because of the benefits they can bring to the community and society. Hotels are settings where social relations based on the highest human values are practiced and that can be extrapolated to society through teaching in schools, social groups, etc.

Es importante contar con estandares y protocolos en la industria del servicio de hospedaje, pero estos no sirven si no tienes un entrenamiento continuo y eficiente. No solo en temas de servicio sino también en temas de actuación para incidencias de emergencia o condiciones de riesgo. Esto normalmente tiene mejor impacto cuando se involucra el alta dirección y participa en los programas de entrenamiento.

The most important and differentiating capital of each company is the mental capital of its workers and within these the cognitive resources that are developed through learning. Today the leading companies are the ones that train their workers the fastest and most constantly since we are in contexts of great volatility, change and uncertainty. Training is the differential factor par excellence of a company

I have always found surveys impersonal. Recently I was in an airport lounge and two airline executives paid a visit to the lounge. I could tell they were checking on how things were going. They did not interact with any guest. They probably did not want "to bother" their paying guests. I saw it as a missed opportunity. I was alone (as were many others). Ask if you can sit down with your guests and interview them on the spot. You will get MUCH more detailed feedback than sending them a survey by email. THey will also probably be more forthcoming with information, and they will feel personally valued.

Build a company culture that embraces authenticity and build your entire strategy around it.Authenticity is not just one activity. It is the company’s way of thinking. It comes out from the vision the company develops, believes in and invests on it.

One thing I would find important to be able to apply all those great ideas is to get our associates to have decent English and great service, I went to see a boutique hotel which has always been rated No. 1, and I asked the associate that was showing me around why are you always No.1 for so many years? It is not because of the hardware, it’s a nice hotel but it is not a luxury 5-star hotel. She replied “I think it’s because of our service” Yes they do provide lots of different types of services but at the same time all associates do speak great English, from the doorman, Tuk-Tuk driver, bellboy, cleaner, waiter… they will all welcome you, communicate with you and not been shy talking to you, even you are not using the hotel facility

To craft an authentic local experience for hotel guests, immerse them in the unique culture and offerings of the area. Begin with personalized welcomes, sharing local insights, and providing a curated guide to nearby attractions, hidden gems, and dining spots. Collaborate with local businesses to offer exclusive discounts or packages, fostering a connection between guests and the community. Host cultural events or workshops within the hotel, showcasing local art, cuisine, or traditions. Encourage staff to share personal recommendations, adding a genuine touch. Lastly, ensure that the hotel's decor reflects the local aesthetic, creating a seamless blend between the guest's stay and the surrounding community.