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How can you communicate Patient Advocacy goals and objectives across different teams?

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Patient advocacy is the process of supporting and empowering patients to make informed decisions about their health care and to protect their rights and interests. As a patient advocate, you may work with different teams of health care professionals, such as doctors, nurses, social workers, and administrators, to coordinate care and ensure quality and safety. However, communicating your goals and objectives as a patient advocate across different teams can be challenging, especially if there are conflicting priorities, perspectives, or expectations. In this article, we will share some tips on how to communicate effectively and collaboratively with different teams as a patient advocate.

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1 Understand your role and scope

Before you communicate with any team, you need to understand your role and scope as a patient advocate. What are your main responsibilities and duties? What are your limitations and boundaries? What are the legal and ethical implications of your actions? How do you align your goals and objectives with the patient's needs and preferences? Having a clear and consistent understanding of your role and scope will help you communicate with confidence and authority, as well as avoid misunderstandings and conflicts.

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2 Know your audience and purpose

Another important step in communicating as a patient advocate is to know your audience and purpose. Who are you communicating with and why? What are their roles and responsibilities? What are their goals and objectives? What are their challenges and concerns? What are their communication styles and preferences? Knowing your audience and purpose will help you tailor your message and tone to suit their needs and expectations, as well as build rapport and trust.

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Thaddeus Thompson

Healthcare Consultant | Private Equity & Venture Capital Executive | Merger & Acquisition Advisor | I help organizations improve performance and grow by leveraging my professional experience and business network.
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Patient advocates understand that a fundamental requirement of their role is to connect information received from patients via phone calls, surveys, etc., to desired results. Patients have the reasonable expectation that their concerns will be addressed. Communication / quality boards can be useful. These boards are constructed and populated with information that should be actionable to staff when managed well. This doesn't mean sharing details from specific events but instead presents an opportunity to highlight lessons learned and the actions taken to resolve patient's concerns. In this way, information can be effectively communicated to align with the roles, responsibilities, goals and objectives of specific staff and departments.

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3 Use clear and concise language

When communicating as a patient advocate, you need to use clear and concise language that is easy to understand and follow. Avoid jargon, acronyms, and technical terms that may confuse or alienate your audience. Use simple and direct words and sentences that convey your point without ambiguity or vagueness. Use examples, stories, or analogies to illustrate your message and make it more relatable. Use active voice and positive language to express your message and avoid passive voice and negative language that may sound weak or defensive.

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4 Listen actively and empathetically

Communication is not only about speaking, but also about listening. As a patient advocate, you need to listen actively and empathetically to what the other teams are saying and feeling. Active listening means paying attention, asking questions, clarifying points, summarizing key points, and providing feedback. Empathetic listening means showing respect, compassion, and understanding, as well as acknowledging emotions and perspectives. Listening actively and empathetically will help you gain insight, resolve issues, and build relationships.

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5 Collaborate and compromise

Finally, communicating as a patient advocate requires collaboration and compromise. You need to recognize that different teams may have different opinions, interests, and priorities, and that you may not always agree or get what you want. You need to respect the diversity and expertise of the other teams, and seek common ground and mutual benefit. You need to be flexible and adaptable, and be willing to negotiate and compromise when necessary. You need to focus on the patient's best interest, and work together to achieve the best possible outcome.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Evelyn Lefebvre

clinical Nurse Specialistat Te Whatu Capital Coast and Hutt Valley
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Always keep the patient with n mind. What are their goals, their dreams, their strengths and skills. Remind the team that you are all there for the patient and have their interests in mind.

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How can you communicate Patient Advocacy goals and objectives across different teams?

1

2

3

4

5

6

1 Understand your role and scope

2 Know your audience and purpose

3 Use clear and concise language

4 Listen actively and empathetically

5 Collaborate and compromise

6 Here’s what else to consider

Patient Advocacy

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How can you communicate Patient Advocacy goals and objectives across different teams?

1

2

3

4

5

6

1 Understand your role and scope

2 Know your audience and purpose

3 Use clear and concise language

4 Listen actively and empathetically

5 Collaborate and compromise

6 Here’s what else to consider

Patient Advocacy

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