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How can you build your knowledge of conflict resolution techniques and strategies?

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Conflict resolution is a vital skill for administrative managers, who often have to deal with different personalities, expectations, and interests in their work environment. Whether it is between colleagues, clients, or stakeholders, conflict can affect productivity, morale, and satisfaction. Therefore, it is important to learn how to handle conflict effectively and constructively, using various techniques and strategies. In this article, we will explore some ways to build your knowledge of conflict resolution and apply it to your administrative management role.

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Sandra Luna del Mazo

??Técnico Rrhh ??Coach personal y empresarial (gestión emocional) ??Formación y talleres (colaboraciones con empresas…

1 Assess your own style

Before you can resolve conflict with others, you need to understand how you approach conflict yourself. There are different styles of conflict resolution, such as competing, collaborating, compromising, avoiding, and accommodating. Each style has its advantages and disadvantages, depending on the situation and the relationship. To assess your own style, you can take a self-assessment tool, such as the Thomas-Kilmann Conflict Mode Instrument (TKI), which measures your preferences for each style. By knowing your own style, you can identify your strengths and weaknesses, and learn how to adapt to different scenarios.

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2 Learn from experts

Another way to build your knowledge of conflict resolution is to learn from experts who have studied and practiced the topic extensively. You can read books, articles, blogs, podcasts, or videos that offer insights, tips, and examples of conflict resolution in various contexts. Some of the authors and speakers you can check out are Daniel Shapiro, William Ury, Amy Gallo, and Jennifer Goldman-Wetzler. They cover topics such as emotional awareness, negotiation skills, communication techniques, and organizational culture. By learning from experts, you can gain a deeper understanding of the theory and practice of conflict resolution.

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3 Seek feedback

Feedback is essential for improving your conflict resolution skills, as it helps you to identify your areas of improvement and recognize your progress. You can seek feedback from different sources, such as your supervisor, peers, mentors, or coaches. You can ask them to observe your behavior and interactions in conflict situations, and provide you with constructive and specific feedback. You can also ask them to share their own experiences and perspectives on conflict resolution, and learn from their successes and challenges. By seeking feedback, you can enhance your self-awareness and performance.

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4 Practice scenarios

One of the best ways to build your knowledge of conflict resolution is to practice it in realistic scenarios. You can use case studies, role plays, simulations, or games to create scenarios that mimic the types of conflict you may encounter in your administrative management role. You can practice with your colleagues, friends, family, or online platforms, and try different techniques and strategies to resolve the conflict. You can also debrief after each scenario, and reflect on what worked and what did not work, and what you can do differently next time. By practicing scenarios, you can develop your confidence and competence.

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5 Join a community

Finally, you can build your knowledge of conflict resolution by joining a community of like-minded people who share your interest and passion for the topic. You can find online or offline groups, forums, networks, or associations that offer opportunities to exchange ideas, resources, and experiences on conflict resolution. You can also participate in events, workshops, webinars, or courses that provide training and guidance on conflict resolution. By joining a community, you can expand your network, learn from others, and stay updated on the latest trends and developments.

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Sandra Luna del Mazo

??Técnico Rrhh ??Coach personal y empresarial (gestión emocional) ??Formación y talleres (colaboraciones con empresas e instituciones)
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Pertenecer a una comunidad que pueda ampliar y aportar conocimientos, que aún te faltan, para manejar conflictos, es algo muy positivo. Podemos aprender de otros que ya han pasado por situaciones/conflictos similares

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you build your knowledge of conflict resolution techniques and strategies?

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3

4

5

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1 Assess your own style

2 Learn from experts

3 Seek feedback

4 Practice scenarios

5 Join a community

6 Here’s what else to consider

Administrative Management

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How can you build your knowledge of conflict resolution techniques and strategies?

1

2

3

4

5

6

1 Assess your own style

2 Learn from experts

3 Seek feedback

4 Practice scenarios

5 Join a community

6 Here’s what else to consider

Administrative Management

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