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How can you build trust and transparency in transportation management?

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Transportation management is a complex and dynamic process that involves multiple stakeholders, such as shippers, carriers, brokers, customers, and regulators. To ensure efficient and effective transportation operations, you need to build trust and transparency among all parties involved. Trust and transparency can help you reduce costs, improve service quality, mitigate risks, and enhance customer satisfaction. In this article, you will learn how to build trust and transparency in transportation management by following these six tips.

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1 Communicate clearly and frequently

Communication is the key to building trust and transparency in transportation management. You should communicate clearly and frequently with your transportation partners, such as your carriers, brokers, and customers. You should share relevant information, such as shipment status, delivery expectations, service issues, and feedback. You should also use reliable and secure communication channels, such as email, phone, or online platforms. By communicating clearly and frequently, you can avoid misunderstandings, resolve problems, and foster collaboration.

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Eric Solomon

Commercial truck driver and My voice is for hire looking for one of my dreams to come true.
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Not only communication but honest communication is usually built with mutual expectations and goals. Those expectations and goals should also be achieved and exceeded.

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Kathleen D. DePrizio, MBA

Transportation Executive, Women in Business Certified Coach, Speaker & Podcast Host at ShoreSide Operational & SSO Coaching76
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Building trust and transparency starts with Relationships. When you build relationships and then feed thsoe relationships, that builds a trust network. You are more inclined to be transparent with someone you trust. These work hand in hand and it all starts with the realtionship!

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Jose Vitorelli

Leading Logistics Innovator in Trade and International Business Growth
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Open communication: Foster clear and honest communication with all stakeholders, sharing information on performance, challenges, and strategies. Data sharing: Provide access to relevant data and insights, promoting transparency in decision-making and performance evaluation. Performance metrics: Establish and share key performance indicators (KPIs) to measure success and hold all parties accountable. Collaborative problem-solving: Encourage collaboration to address issues collectively, reinforcing trust through joint efforts to find solutions.

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2 Use data and analytics

Data and analytics can help you build trust and transparency in transportation management by providing objective and accurate information. You should use data and analytics to measure and monitor your transportation performance, such as cost, service, quality, and safety. You should also use data and analytics to identify and address any gaps, inefficiencies, or opportunities for improvement. You should share your data and analytics with your transportation partners, such as your carriers, brokers, and customers, to demonstrate your value, credibility, and accountability.

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Lars Franz

BD Executive | Global Card Acquiring
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In order to (over)achieve targeted KPI's on service performance takes commitment from all parties involved in the supply chain; some key lessons learned; -Stay in close touch and meet in person, it shows value and challenges can be turned into value drivers. -Be there for you customer and make sure to speak frequently with stakeholders to ensure their lives are easier and their clients satisfied with on time service performance. - Remember your customer just wants happy customers and some one who helps make their day.

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3 Align goals and incentives

Aligning goals and incentives can help you build trust and transparency in transportation management by creating a win-win situation for all parties involved. You should align your goals and incentives with your transportation partners, such as your carriers, brokers, and customers, to ensure that you are working towards the same objectives and outcomes. You should also align your goals and incentives with your internal stakeholders, such as your management, finance, and operations teams, to ensure that you are supporting your organizational strategy and budget.

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4 Establish rules and expectations

Establishing rules and expectations can help you build trust and transparency in transportation management by setting clear and consistent standards and guidelines. You should establish rules and expectations with your transportation partners, such as your carriers, brokers, and customers, to define the roles, responsibilities, and expectations of each party. You should also establish rules and expectations with your internal stakeholders, such as your management, finance, and operations teams, to ensure compliance with your policies and procedures.

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5 Provide feedback and recognition

Providing feedback and recognition can help you build trust and transparency in transportation management by acknowledging and appreciating the efforts and achievements of your transportation partners. You should provide feedback and recognition to your transportation partners, such as your carriers, brokers, and customers, to show your appreciation, gratitude, and respect. You should also provide feedback and recognition to your internal stakeholders, such as your management, finance, and operations teams, to motivate and inspire them.

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6 Seek continuous improvement

Seeking continuous improvement can help you build trust and transparency in transportation management by showing your commitment to excellence and innovation. You should seek continuous improvement in your transportation processes, systems, and technologies, by adopting best practices, implementing new solutions, and leveraging new opportunities. You should also seek continuous improvement in your transportation relationships, by soliciting feedback, resolving issues, and strengthening partnerships.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Wilfred Roberge

"Battle Tested Logistics Professional" ; Military & Transportation Historian; Writer; Transportation Advocate;
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When moving cargo must be coordinated between multiple parties to get it from Point A to B, involve the Customer as much as possible. Communicate and don't assume that they know what is needed. If a Crane or Forklift is needed, speak with the Customer about this as this cost money. Trucks have "Hours of Service" so if your load isn't there, that is costing money. Make sure your customer knows. If a high cost loading vehicle, like a crane, is needed you want to have the Crane + Truck coordinated to minimize the per/hour cost. Weather it is one load or multiple, try to give your customer "In Transit Visibility." If it is "Special Cargo" do not depend on Mapping Software to give you directions. Have a driver do a Route Recon.

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How can you build trust and transparency in transportation management?

1

2

3

4

5

6

7

1 Communicate clearly and frequently

2 Use data and analytics

3 Align goals and incentives

4 Establish rules and expectations

5 Provide feedback and recognition

6 Seek continuous improvement

7 Here’s what else to consider

Transportation Management

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How can you build trust and transparency in transportation management?

1

2

3

4

5

6

7

1 Communicate clearly and frequently

2 Use data and analytics

3 Align goals and incentives

4 Establish rules and expectations

5 Provide feedback and recognition

6 Seek continuous improvement

7 Here’s what else to consider

Transportation Management

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