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How can you build trust with a team that relies on legacy systems?

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Legacy systems are often seen as a source of frustration, inefficiency, and risk by program managers who want to deliver innovative and modern solutions. However, for many teams, legacy systems are also a valuable asset, a source of stability, and a reflection of their expertise and identity. How can you build trust with a team that relies on legacy systems, and avoid creating unnecessary conflicts or resistance to change?

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Hitesh Chopra

Strategic IT Leadership and Digital transformation executive, Certified Independent Director, EXECUTIVE MBA INSEAD…

1 Understand the context

The first step to building trust with a team that relies on legacy systems is to understand the context and history of the systems, and the reasons why they are still in use. Legacy systems may have been developed over many years, and may have evolved to meet specific business needs, regulatory requirements, or customer preferences. They may also have a loyal user base, a proven track record, or a competitive advantage that cannot be easily replicated by newer technologies. By learning about the context and history of the legacy systems, you can appreciate the value and challenges that they bring, and avoid making assumptions or judgments that may offend or alienate the team.

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Hitesh Chopra

Strategic IT Leadership and Digital transformation executive, Certified Independent Director, EXECUTIVE MBA INSEAD , Former-Accenture, Atos | PMP| PgMP | PfMP | ITIL Expert
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To start with gaining complete knowledge of legacy system is important dig deep into functionality, dependencies and limitations. Clearly identity the pain points. It is crucial that rationale behind the continued use of legacy system like budget constraint, regulatory requirement, technical dependency to be clearly called out also plan to address the concerns and future plan to modernize the legacy system Team should get training, and any innovation or creative solution to improve the process used in legacy system. By creating a collaborative and supportive environment trust can be built for the team which will ultimately drive success

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2 Respect the expertise

The second step to building trust with a team that relies on legacy systems is to respect the expertise and skills that the team has developed over time. Legacy systems may require specialized knowledge, tools, or processes that are not widely available or taught. The team may have invested a lot of time and effort to master the legacy systems, and may have developed unique solutions or workarounds to overcome their limitations or bugs. By respecting the expertise and skills of the team, you can acknowledge their contributions and achievements, and avoid undermining their confidence or authority.

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3 Communicate the vision

The third step to building trust with a team that relies on legacy systems is to communicate the vision and goals of the program, and how they relate to the legacy systems. Legacy systems may not be compatible or aligned with the current or future needs, expectations, or standards of the program, the organization, or the stakeholders. The team may be aware of the gaps or risks that the legacy systems pose, but may not have the resources, support, or incentives to address them. By communicating the vision and goals of the program, you can explain the rationale and benefits of the change, and how it will impact the legacy systems and the team.

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4 Involve the team

The fourth step to building trust with a team that relies on legacy systems is to involve the team in the planning and execution of the change. Legacy systems may have complex dependencies, integrations, or customizations that are not easily visible or understood by outsiders. The team may have valuable insights, suggestions, or feedback that can help to avoid pitfalls, optimize outcomes, or mitigate risks. By involving the team in the change, you can leverage their knowledge and experience, and empower them to take ownership and responsibility for the success of the program.

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5 Support the transition

The fifth step to building trust with a team that relies on legacy systems is to support the transition and adaptation of the team to the new systems or processes. Legacy systems may have a significant emotional, psychological, or cultural attachment for the team, and may represent a sense of identity, belonging, or pride. The team may face challenges, difficulties, or resistance in learning, adopting, or letting go of the legacy systems. By supporting the transition and adaptation of the team, you can provide the necessary resources, training, guidance, or recognition that can help to ease the pain, enhance the learning, or celebrate the achievements of the team.

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6 Maintain the relationship

The sixth and final step to building trust with a team that relies on legacy systems is to maintain the relationship and communication with the team after the change. Legacy systems may have ongoing maintenance, support, or legacy issues that need to be addressed or resolved. The team may have new needs, expectations, or opportunities that arise from the change. By maintaining the relationship and communication with the team, you can ensure the continuity, quality, and improvement of the program, and foster a long-term partnership and collaboration with the team.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you build trust with a team that relies on legacy systems?

1

2

3

4

5

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1 Understand the context

2 Respect the expertise

3 Communicate the vision

4 Involve the team

5 Support the transition

6 Maintain the relationship

7 Here’s what else to consider

Program Management

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How can you build trust with a team that relies on legacy systems?

1

2

3

4

5

6

7

1 Understand the context

2 Respect the expertise

3 Communicate the vision

4 Involve the team

5 Support the transition

6 Maintain the relationship

7 Here’s what else to consider

Program Management

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