登录查看更多内容

How can you build trust with customers who are concerned about privacy and security?

由人工智能和领英社区提供技术支持

Privacy and security are crucial factors for customers who share their personal or financial information with businesses online. However, many customers may have doubts or fears about how their data is handled, stored, or protected by the businesses they interact with. This can lead to mistrust, dissatisfaction, or conflict between customers and businesses. How can you build trust with customers who are concerned about privacy and security? Here are some tips to help you communicate effectively, demonstrate your commitment, and address any issues that may arise.

此文章中的业界达人

由社区从 9 条内容中精选。了解更多

Ishaan D. Joshi CFPSE

Forensic Psychology Expert, Consulting Forensic Detective, Criminology Research Author, ADR Expert and Coach, Supreme…
J R Penry

Regional Sales Manager @ OBBM Network and Professional Business Consultant | 35+ years Sales Experience
Arun Skaria

Tech Lead | .Net Lead Developer | Scrum Master | Mentor | .Net Core | C# | MVC | Web Api | Microservices

1 Explain your policies clearly

One of the first steps to build trust with customers is to explain your privacy and security policies clearly and transparently. This means using simple and understandable language, avoiding jargon or legal terms, and highlighting the benefits and risks of sharing data with your business. You should also provide easy access to your policies on your website, app, or email, and update them regularly to reflect any changes or feedback. By explaining your policies clearly, you can show your customers that you respect their rights and choices, and that you have nothing to hide.

添加您的观点

J R Penry

Regional Sales Manager @ OBBM Network and Professional Business Consultant | 35+ years Sales Experience
(已编辑)
举报内容
In my experience, I have discovered that if I ask permission to be strong and candid at the beginning of the relationship and trust building phase, I then can set up the rest of the strategy to deliver on the promise of the value proposition that I would be proposing.

已翻译

赞
Vinícius Marques

CEO EasyJur [we're hiring] Mentor | Escritor | Investidor Anjo | Black Belt Brazilian Jiu-Jitsu
举报内容
Comunica??o Transparente: Manter uma comunica??o clara e transparente sobre como os dados dos clientes s?o coletados, usados e protegidos. Isso pode ser facilitado por meio de políticas de privacidade detalhadas e acessíveis, além de canais de comunica??o abertos para dúvidas e preocupa??es dos clientes.

已翻译

赞
Vinícius Marques

CEO EasyJur [we're hiring] Mentor | Escritor | Investidor Anjo | Black Belt Brazilian Jiu-Jitsu
举报内容
Certifica??es e Conformidade: Obter certifica??es de seguran?a da informa??o e garantir a conformidade com leis e regulamenta??es de prote??o de dados, como a LGPD (Lei Geral de Prote??o de Dados), demonstrando compromisso com a seguran?a e privacidade dos dados.

已翻译

赞
Vinícius Marques

CEO EasyJur [we're hiring] Mentor | Escritor | Investidor Anjo | Black Belt Brazilian Jiu-Jitsu
(已编辑)
举报内容
Pessoas no Centro: Priorizar o treinamento e a capacita??o contínua dos colaboradores, especialmente aqueles diretamente envolvidos com o manuseio e processamento de dados dos clientes. Isso inclui a equipe jurídica, de tecnologia da informa??o e de atendimento ao cliente, como ilustrado na diversidade de cargos e setores dentro da empresa.

已翻译

赞

加载更多内容

2 Ask for consent and feedback

Another way to build trust with customers is to ask for their consent and feedback before collecting, using, or sharing their data. This means giving them options and control over what data they want to share, how they want to share it, and who they want to share it with. You should also ask them for their opinions and suggestions on how to improve your privacy and security practices, and respond to them promptly and respectfully. By asking for consent and feedback, you can show your customers that you value their input and preferences, and that you are willing to listen and learn.

添加您的观点

3 Use encryption and authentication

A third way to build trust with customers is to use encryption and authentication tools to protect their data from unauthorized access or misuse. This means using secure protocols, algorithms, and certificates to encrypt the data in transit and at rest, and using passwords, tokens, or biometrics to authenticate the users who access the data. You should also inform your customers about the encryption and authentication methods you use, and how they can verify or change them if needed. By using encryption and authentication, you can show your customers that you take their security seriously, and that you are prepared to defend it.

添加您的观点

Hugo Nankivell

Global Supply and Procurement Lead | Head of Green Energy Projects | Fertilisers & Commodities
举报内容
Train the process for using authentication and keychains. Provide graphics on the length and complexity of passwords and how it strengthens your security. Once the process becomes second nature they won’t even think about it being an annoyance.

已翻译

赞

4 Monitor and report any breaches

A fourth way to build trust with customers is to monitor and report any breaches or incidents that may compromise their data. This means using tools and processes to detect, prevent, or mitigate any potential or actual threats to your data systems, and using channels and procedures to notify, inform, or assist your customers in case of a breach or incident. You should also be honest and accountable about the causes, consequences, and actions taken to resolve the breach or incident, and apologize and compensate your customers if appropriate. By monitoring and reporting any breaches, you can show your customers that you are responsible and responsive, and that you care about their well-being.

添加您的观点

5 Educate and empower your customers

A fifth way to build trust with customers is to educate and empower them to manage their own privacy and security. This means providing resources and tips to help them understand their rights and responsibilities, and how to protect their data from risks or attacks. You should also offer features and options to help them access, update, or delete their data, and to opt-in or opt-out of any services or communications. By educating and empowering your customers, you can show them that you are supportive and helpful, and that you want them to be confident and comfortable.

添加您的观点

Navneet Kaur

Agile Transformation | Agile Coach| Digital Transformation |Product Management
举报内容
Customer who is concerned about security and privacy should be taken care by clearly communicating your organization privacy and security policies . Build a trust by providing information about how your policies help to secure and protect the data , information and other details about the customer shared by them . Build rapport by answering all his concering by providing relevant trust bulding information

已翻译

赞

6 Resolve any conflicts respectfully

A sixth way to build trust with customers is to resolve any conflicts or complaints that may arise from privacy and security issues respectfully and effectively. This means listening to their concerns and emotions, acknowledging their perspectives and feelings, and apologizing and empathizing if necessary. You should also explain your position and rationale, offer solutions and alternatives, and negotiate and collaborate to reach a mutually satisfactory outcome. By resolving any conflicts respectfully, you can show your customers that you are respectful and professional, and that you are committed to maintaining a positive and trusting relationship.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Ishaan D. Joshi CFPSE

Forensic Psychology Expert, Consulting Forensic Detective, Criminology Research Author, ADR Expert and Coach, Supreme Court Judges Library Author
举报内容
To build trust with privacy-conscious consumers, be transparent about data practices, use strong security measures, obtain consent, comply with regulations, communicate openly, provide support, ethically use data, vet third-party partners, and continuously improve practices.

已翻译

赞
Arun Skaria

Tech Lead | .Net Lead Developer | Scrum Master | Mentor | .Net Core | C# | MVC | Web Api | Microservices
举报内容
1. Use 256 bit ssl 2. All the sensitive data should be encrypted. 3. Implement rules for passwords like length and complexity 4. Password should be resetting in 6 months.

已翻译

赞

Conflict Resolution

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you build trust with customers who are concerned about privacy and security?

1

2

3

4

5

6

7

1 Explain your policies clearly

2 Ask for consent and feedback

3 Use encryption and authentication

4 Monitor and report any breaches

5 Educate and empower your customers

6 Resolve any conflicts respectfully

7 Here’s what else to consider

Conflict Resolution

给文章评分

感谢您的反馈

更多Conflict Resolution相关文章

更多相关阅读内容

How can you build trust with customers who are concerned about privacy and security?

1

2

3

4

5

6

7

1 Explain your policies clearly

2 Ask for consent and feedback

3 Use encryption and authentication

4 Monitor and report any breaches

5 Educate and empower your customers

6 Resolve any conflicts respectfully

7 Here’s what else to consider

Conflict Resolution

给文章评分

感谢您的反馈

查看其他技能