How can you build a strong relationship with your customs broker?

1 Communicate clearly and regularly

Communication is the key to any successful relationship, and it is especially important when dealing with customs matters. You should communicate with your customs broker regularly and clearly, providing them with accurate and timely information about your shipments, products, and requirements. You should also inform them of any changes, issues, or special requests that may affect your customs clearance. By keeping your customs broker informed, you can avoid delays, penalties, and misunderstandings, and also receive valuable advice and feedback from them.

2 Provide complete and correct documentation

One of the most common causes of customs delays and problems is incomplete or incorrect documentation. To avoid this, you should ensure that you provide your customs broker with all the necessary documents for your shipments, such as invoices, packing lists, certificates of origin, permits, and licenses. You should also check that the documents are consistent, accurate, and comply with the relevant regulations and standards. If you are unsure about any document, you should ask your customs broker for guidance and clarification. By providing complete and correct documentation, you can speed up your customs clearance and reduce the risk of errors and fines.

3 Follow their instructions and recommendations

Your customs broker is an expert in the field of customs and trade, and they have your best interests at heart. Therefore, you should follow their instructions and recommendations when it comes to your customs matters. For example, if they advise you to use a certain tariff classification, valuation method, or duty relief program, you should trust their judgment and follow their advice. If they suggest that you need to obtain a certain permit, license, or certificate, you should do so promptly and correctly. By following their instructions and recommendations, you can ensure that your customs clearance is done in accordance with the law and that you take advantage of any opportunities to save time and money.

4 Pay their fees on time and in full

Your customs broker provides you with a valuable service, and they deserve to be compensated fairly and promptly. You should pay their fees on time and in full, according to the terms and conditions of your agreement. You should also avoid disputing or withholding their fees unless there is a valid reason and evidence to do so. By paying their fees on time and in full, you can show your appreciation and respect for their work and maintain a good reputation and credit history with them.

5 Give them feedback and referrals

Finally, you can build a strong relationship with your customs broker by giving them feedback and referrals. You should let them know how satisfied you are with their service, what aspects you appreciate the most, and what areas you think they can improve. You should also thank them for their efforts and achievements, and acknowledge their contributions to your business success. Moreover, you should refer them to other potential clients who may need their services, and help them grow their network and business. By giving them feedback and referrals, you can demonstrate your loyalty and trust, and strengthen your long-term partnership.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?