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How can you build professional relationships with people in foreign countries?

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Building professional relationships with people in foreign countries can be challenging, but also rewarding. Communication systems, such as email, phone, video conferencing, and social media, can help you connect and collaborate with people from different cultures, backgrounds, and time zones. However, to use these tools effectively, you need to consider some factors that can influence your communication style, tone, and etiquette. Here are some tips to help you build trust, rapport, and respect with your international contacts.

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Rafi Glantz

Tax Efficiency & Insurance For Israelis and Founders In America

1 Research the culture

Before you reach out to someone in a foreign country, do some research on their culture, values, norms, and preferences. This can help you avoid misunderstandings, misinterpretations, and offense. For example, you might want to learn about their greeting rituals, business etiquette, communication styles, expectations, and sensitivities. You can use online resources, books, podcasts, or cultural guides to get some insights. You can also ask your contact or someone who knows them for some advice.

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Rafi Glantz

Tax Efficiency & Insurance For Israelis and Founders In America
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Learn the language! Whether it's queueing instead of waiting in line or Shalom instead of hello, learning the local language helps you fit in and shows your respect for the culture and the people. Of course, learning the language better than you let on can also be a great way to pick up information that people might exchange between themselves in business meetings without realizing you understand them!

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2 Adapt your communication

Based on your research, you might need to adapt your communication to suit your contact's style and context. For example, you might need to adjust your language, tone, volume, speed, gestures, and eye contact. You might also need to consider the formality, clarity, and politeness of your messages. For example, you might want to use titles, honorifics, or expressions of gratitude when addressing someone from a high-context or hierarchical culture. You might also want to avoid slang, idioms, jargon, or humor that might not translate well.

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3 Use appropriate tools

Depending on your purpose, audience, and situation, you might need to choose the most appropriate communication tool to connect with your contact. For example, you might use email for formal or detailed communication, phone for urgent or personal communication, video conferencing for collaborative or visual communication, and social media for informal or casual communication. However, you should also respect your contact's preferences and availability. For example, you might want to ask them when and how they prefer to communicate, and follow their lead.

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4 Be mindful of time

Time can be a crucial factor in building professional relationships with people in foreign countries. You need to be aware of the time differences, schedules, and deadlines of your contact, and plan your communication accordingly. For example, you might want to use a time zone converter to find a suitable time to call or meet them. You might also want to confirm the date and time format, and use a common reference point, such as GMT or UTC. You should also be punctual, respectful, and flexible with your time.

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Rafi Glantz

Tax Efficiency & Insurance For Israelis and Founders In America
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In some cultures, taking time for pleasantries is not only respectful but required. On the other hand, in New York people get frustrated fast when you get off-topic. Awareness is the most important thing here - you may want to take advantage of how a New York business attitude can make those who aren't used to it feel uncomfortable, rushed and pressured. You might want to make use of the Middle Eastern small talk and tea traditions to help lower someone else's guard. The more you know the more you'll be able to use.

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5 Follow up and feedback

To maintain and strengthen your professional relationships with people in foreign countries, you need to follow up and provide feedback on your communication. For example, you might want to send a thank-you note, a summary, or an action plan after a meeting or a conversation. You might also want to ask for feedback, suggestions, or questions from your contact, and respond to them promptly and politely. You should also acknowledge and appreciate their contributions, achievements, or milestones.

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Rafi Glantz

Tax Efficiency & Insurance For Israelis and Founders In America
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Follow ups should always be professional and well-timed. I prefer to err on the side of being more pushy than less, because the worst-case scenario is that I look overly concerned and professional, vs uninvolved and uncaring. Of course we're not desperately calling clients every 5 minutes, but if you agreed on a follow up and they don't show, you're very justified in chasing them.

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6 Be curious and respectful

Finally, one of the best ways to build professional relationships with people in foreign countries is to be curious and respectful of their culture, perspective, and experience. You can show your interest and openness by asking questions, listening actively, sharing stories, and learning from them. You can also show your respect and empathy by avoiding stereotypes, assumptions, or judgments, and by apologizing and correcting your mistakes. By being curious and respectful, you can build rapport, trust, and mutual understanding with your contact.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you build professional relationships with people in foreign countries?

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1 Research the culture

2 Adapt your communication

3 Use appropriate tools

4 Be mindful of time

5 Follow up and feedback

6 Be curious and respectful

7 Here’s what else to consider

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