登录查看更多内容

How can you build a knowledge management system that works for your team?

由人工智能和领英社区提供技术支持

As a field service engineer, you know how important it is to have access to the right information at the right time. Whether you need to troubleshoot a problem, find a spare part, or follow a procedure, you want to rely on a knowledge management system that works for your team. But how can you build one that is effective, user-friendly, and up to date? Here are some tips to help you create and maintain a knowledge management system that suits your needs and goals.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

Greg DeVore

CEO of ScreenSteps - The world's first Knowledge Operations Platform. Reduce Supervisor burnout and increase employee…

1 Define your objectives

Before you start building your knowledge management system, you need to have a clear vision of what you want to achieve with it. What are the main challenges or gaps that you want to address? Who are the main users and contributors of the system? How will you measure the success and impact of the system? Having a well-defined purpose and scope will help you design a system that meets your expectations and aligns with your team's priorities.

添加您的观点

Greg DeVore

CEO of ScreenSteps - The world's first Knowledge Operations Platform. Reduce Supervisor burnout and increase employee independence by making your knowledge findable, followable, and scannable.
举报内容
The simplest thing to do is to: 1. Identify the role or roles the knowledge management system needs to support 2. List everything that they should be able to do without the help of a supervisor. All of the tasks to perform, questions to answer, and problems to solve. That list becomes to the to-do list of what needs to go into your knowledge management system.

已翻译

赞

2 Choose your platform

The next step is to select the platform or tool that will host your knowledge management system. There are many options available, from cloud-based software to intranet portals to wiki pages. The best choice depends on your budget, preferences, and requirements. Some factors to consider are: how easy is it to access, edit, and share the information? How secure and reliable is the platform? How flexible and scalable is it to accommodate your future needs? How compatible is it with your existing systems and devices?

添加您的观点

Greg DeVore

CEO of ScreenSteps - The world's first Knowledge Operations Platform. Reduce Supervisor burnout and increase employee independence by making your knowledge findable, followable, and scannable.
举报内容
Things to consider: - How often will my procedures change? If they change frequently you need a system that enables rapid updates. - How complex are my procedures? If they are complex then you need a system that can create clarity even for complex situations.

已翻译

赞

3 Organize your content

Once you have your platform ready, you need to decide how to structure and categorize your content. This will make it easier for you and your team to find and use the information you need. You can use different methods to organize your content, such as: hierarchies, tags, keywords, folders, or metadata. The key is to create a logical and consistent system that reflects your team's workflow and terminology. You can also use templates, standards, and guidelines to ensure the quality and consistency of your content.

添加您的观点

4 Encourage collaboration

A knowledge management system is not a one-time project, but a dynamic and ongoing process. To keep it relevant and useful, you need to involve your team in creating, updating, and sharing the information. You can foster a culture of collaboration by: providing feedback and recognition to the contributors, creating incentives and rewards for the users, soliciting suggestions and ideas for improvement, and facilitating communication and interaction among the team members. By doing so, you will increase the engagement and ownership of your knowledge management system.

添加您的观点

Greg DeVore

CEO of ScreenSteps - The world's first Knowledge Operations Platform. Reduce Supervisor burnout and increase employee independence by making your knowledge findable, followable, and scannable.
举报内容
If you make sure content gets used AND provide a commenting system that feeds back to the authors then your content will get updated and improved very quickly. If all you do is a quarterly survey for suggestions on how to improve the knowledge base then you won’t make much progress.

已翻译

赞

5 Monitor and evaluate

Finally, you need to track and measure the performance and impact of your knowledge management system. You can use different metrics and indicators to assess how well the system is meeting your objectives and satisfying your team's needs. For example, you can look at: the usage and satisfaction rates of the system, the time and cost savings achieved by the system, the quality and accuracy of the information, and the feedback and testimonials from the users. By monitoring and evaluating your system, you will be able to identify the strengths and weaknesses, and make adjustments as needed.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Greg DeVore

CEO of ScreenSteps - The world's first Knowledge Operations Platform. Reduce Supervisor burnout and increase employee independence by making your knowledge findable, followable, and scannable.
举报内容
It isn’t enough to have a knowledge management system. You need to have a training and onboarding process that teaches reliance on the knowledge management system instead of trying to encourage memorization. We have created a framework called , “Find and Follow” that does just that and which has helped organizations cut new hire time to proficiency by as much as 11 months.

已翻译

赞

Field Service Engineering

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you build a knowledge management system that works for your team?

1

2

3

4

5

6

1 Define your objectives

2 Choose your platform

3 Organize your content

4 Encourage collaboration

5 Monitor and evaluate

6 Here’s what else to consider

Field Service Engineering

给文章评分

感谢您的反馈

更多Field Service Engineering相关文章

更多相关阅读内容

How can you build a knowledge management system that works for your team?

1

2

3

4

5

6

1 Define your objectives

2 Choose your platform

3 Organize your content

4 Encourage collaboration

5 Monitor and evaluate

6 Here’s what else to consider

Field Service Engineering

给文章评分

感谢您的反馈

查看其他技能