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How can you balance technical skills with business acumen in a voice platforms career?

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Voice platforms are systems that enable communication using voice as the main channel, such as phone systems, voice assistants, speech recognition, and voice over IP. A voice platforms career can be rewarding and challenging, but it also requires a balance of technical skills and business acumen. In this article, you will learn how to develop both aspects of your profile and how to leverage them in your current or future role.

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Abdulrahman Awadallah

Experienced Senior System Administrator | Architecting Robust IT Infrastructures & Streamlining Operations | Proven…

1 Technical skills for voice platforms

To work with voice platforms, you need to have a solid foundation of technical skills, such as programming, networking, security, and data analysis. Depending on the specific domain you are interested in, you may also need to learn about voice protocols, codecs, standards, and platforms. For example, if you want to build voice applications, you may need to use tools like Twilio , Alexa Skills Kit , or Dialogflow . If you want to work with speech recognition, you may need to use frameworks like PyTorch , TensorFlow , or Kaldi . To acquire and update these skills, you can take online courses, read books and blogs, join communities, and practice with projects.

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Abdulrahman Awadallah

Experienced Senior System Administrator | Architecting Robust IT Infrastructures & Streamlining Operations | Proven Expertise in Network Management & Security | Driving Efficiency Through Innovative Solutions.
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Voice platforms are systems that enable communication using voice as the main channel, such as phone systems, voice assistants, speech recognition, and voice over IP. A voice platforms career can be rewarding and challenging, but it also requires a balance of technical skills and business acumen. In this article, you will learn how to develop both aspects of your profile and how to leverage them in your current or future role.

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2 Business acumen for voice platforms

Technical skills alone are not enough to succeed in a voice platforms career. You also need to have business acumen, which is the ability to understand and apply business principles and strategies to your work. Business acumen can help you identify and solve problems, communicate effectively, collaborate with stakeholders, and create value for your organization and customers. To develop your business acumen, you can learn from mentors, peers, and leaders, read industry reports and news, attend events and webinars, and participate in business simulations and case studies.

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Rashmi Nair

HR and L&D with I Design My Life
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One thing I have found helpful is to reduce the number of jargons that are being used and represent aspects in simpler words. Many of the businesses in the Markets are based out of Tier 2/3 cities and towns. When we present or design the interaction content in a simpler manner, it helps in faster understanding & implementations in these businesses. The outcomes have to be impactful enough to adapt the technologies easily. Understanding how a particular business works by observing the internal process workflows would help in designing the interactive content better.b

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3 How to balance technical skills and business acumen

Maintaining a balance between technical skills and business acumen is an ongoing process of learning and adapting. To help you achieve this balance, assess your strengths and weaknesses regularly and set realistic goals for yourself. Additionally, ask for feedback from your managers, colleagues, and customers and seek guidance from mentors or experts. Moreover, don't just learn for the sake of learning, but try to apply what you learn to your current or future projects. Lastly, share your knowledge and experience with others to reinforce your learning and expand your network. You can do this through blogs, podcasts, presentations, or workshops.

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4 How to leverage your technical skills and business acumen

Having a balanced profile of technical skills and business acumen can help you advance your voice platforms career. For example, you can use your portfolio to showcase your achievements, capabilities, and potential. Additionally, certifications are a great way to validate your expertise and credibility. Moreover, a balanced profile can open up new opportunities for you in the voice platforms field. You can explore different roles, such as voice engineer or architect, as well as different industries where voice platforms are in demand.

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5 How to keep up with the trends and changes

In order to remain relevant and competitive in the voice platforms field, it is essential to stay up-to-date with the trends and changes. To do so, it is a good idea to follow leaders and influencers in the field, such as companies, organizations, researchers or practitioners. You can find them on social media, newsletters, podcasts, or blogs and learn from their insights, opinions, and innovations. Additionally, joining communities and networks of voice platforms professionals and enthusiasts can be beneficial. Online or offline forums, groups, clubs or associations are great places to engage in discussions, debates or collaborations. Lastly, attending events and conferences related to voice platforms such as workshops, webinars, meetups or summits can be incredibly helpful. Online or offline attendance of these events can allow you to learn from speakers, sessions, or panels.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you balance technical skills with business acumen in a voice platforms career?

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1 Technical skills for voice platforms

2 Business acumen for voice platforms

3 How to balance technical skills and business acumen

4 How to leverage your technical skills and business acumen

5 How to keep up with the trends and changes

6 Here’s what else to consider

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