How can you balance consistency and flexibility in franchise problem solving?

1 Define your core values and standards

The first step is to define your core values and standards that apply to all franchisees and employees. These are the non-negotiable aspects of your brand that reflect your vision, mission, and culture. They should be clear, concise, and communicated to everyone in your franchise network. They should also be aligned with your customers' expectations and needs. Your core values and standards provide the foundation for your franchise problem solving, as they guide your decisions and actions.

2 Empower your franchisees and employees

The second step is to empower your franchisees and employees to solve problems within their scope of authority and responsibility. This means giving them the tools, training, and support they need to handle common issues and challenges. It also means trusting them to use their creativity, initiative, and judgment to find the best solutions for their customers and situations. Empowering your franchisees and employees fosters a culture of ownership, accountability, and innovation.

4 Monitor and evaluate your performance

The fourth step is to monitor and evaluate your performance as a franchisor and as a franchise network. This means collecting and analyzing data on your key performance indicators, such as sales, customer satisfaction, quality, and profitability. It also means setting and reviewing your goals, objectives, and targets, as well as identifying and addressing any gaps or areas for improvement. Monitoring and evaluating your performance helps you measure your progress and impact, as well as adjust your strategies and tactics as needed.

5 Be open to change and innovation

The fifth step is to be open to change and innovation in your franchise problem solving. This means being aware of the trends, opportunities, and threats in your industry and market, as well as listening to your customers' feedback and suggestions. It also means being willing to experiment with new ideas, products, services, or processes that can enhance your competitive advantage or customer value proposition. Being open to change and innovation enables you to adapt and evolve with your environment.

6 Seek external support and advice

The sixth step is to seek external support and advice when you face complex or unfamiliar problems that require specialized expertise or resources. This means reaching out to your franchisor, peers, mentors, consultants, or other professionals who can offer you guidance, insights, or solutions. It also means being humble and receptive to learning from others who have more experience or knowledge than you. Seeking external support and advice helps you overcome your limitations and challenges, as well as leverage your strengths and opportunities.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?