How can you avoid disputes with contractors by setting clear expectations?

Although defining the scope of work clearly is important, as not all areas of the work may not be known at the time of pricing, also defining assumptions for the Contractor to consider in their pricing and proposal is important as well.

In my experience in the construction sector, regular communication with the contractor is indeed vital. It helps to prevent misunderstandings and ensures that the project is progressing as planned. For instance, in the context of a fit-out project in London, if there's a delay in the delivery of materials or the supply of information, immediate communication can help in finding a quick solution. A simple issue and risk register can be a great tool to circulate to stakeholders to highlight potential problems before they become an issue. It also acts as a record of communications which is beneficial, especially in case of disputes.

Regular communication is vital to prevent disputes with contractors. Maintaining open and transparent dialogue fosters mutual understanding and alignment on project expectations. Through frequent updates, feedback sessions, and addressing concerns promptly, potential issues are identified and resolved early, promoting collaboration and ensuring project success while minimizing conflicts.

I strongly advocate recording communications (calls and even texts) in your dairy for that day. Although most folks save text and emails communications, if they are noted in your dairy, they are readily available for reference, especially in the event your notes are required for a court

Clear expectations with contractors are reinforced by routine work inspections. Discrepancies are found early and corrected in a timely manner by keeping an eye on progress and quality at significant turning points. In the end, this proactive strategy prevents arguments and ensures project success by showing a commitment to standards, minimizing misconceptions, and creating trust and accountability amongst participants.

I strongly advocate for a collaborative spirit and relationship when it comes to administering issues of Change or even dispute. Ultimately the Contract is the set of rules meant to serve both Parties, at times interpretations of the Contract can lead to disagreements, which can be exacerbated unfortunately other things including personality conflicts. Documentation will always be paramount in areas of dispute as beyond Contract, communications will come into play, so as they say, "if it isn't recorded, it didn't happen"....so please use your diary

Getting on board experienced & reputable contractors, does not guarantee that there is not going to be any challenges, issues, commercial fights & overall disputes during the project. Thus deliverables & expectations would be clearer for everyone involved for a smoother project run. You need to clear the requirements & the scope of works up front & have a collaborative approach with all stakeholders, clear lines of communication. Tackle the issues promptly, do not drag conflicts along by avoiding them, be honest & follow company's procedures, signed documentation & progressive assurance of the package.