How can you avoid common active listening mistakes in a diverse team?
Active listening is a crucial skill for people managers, especially in diverse teams where different perspectives, cultures, and communication styles can create misunderstandings and conflicts. However, active listening is not just about nodding and repeating what the speaker said. It involves paying attention, showing empathy, asking questions, and providing feedback. In this article, you will learn how to avoid some common active listening mistakes that can undermine your effectiveness as a leader and damage your team's trust and collaboration.