How can you apply lean thinking beyond manufacturing?

1 Identify value

The first step in applying lean thinking is to identify what your customers or stakeholders value and how you can deliver it to them. Value is defined by the customer, not by you, so you need to understand their needs, expectations, and preferences. You can use tools such as surveys, interviews, focus groups, or observation to gather feedback and insights. Then, you can align your goals, strategies, and actions with the value proposition that you offer to your customers.

2 Map the value stream

The next step is to map the value stream, which is the sequence of activities and processes that create and deliver value to your customers. A value stream map is a visual tool that shows the flow of materials, information, and resources from the start to the end of the process. It also identifies the sources of waste, inefficiency, and variation that reduce value and quality. By mapping the value stream, you can see the big picture of how your process works and where you can improve it.

3 Implement flow and pull

The third step is to implement flow and pull, which are two concepts that optimize the value stream. Flow means that the process moves smoothly and continuously, without interruptions, delays, or bottlenecks. Pull means that the process is driven by customer demand, rather than by inventory or production schedules. To achieve flow and pull, you need to eliminate waste, streamline activities, synchronize steps, and balance capacity and demand. You can use tools such as kanban boards, 5S, standard work, or kaizen to implement flow and pull.

4 Adopt continuous improvement

The fourth step is to adopt continuous improvement, which is the mindset and culture of lean thinking. Continuous improvement means that you are always looking for ways to improve your process, your products, and your services. You are never satisfied with the status quo, but rather seek feedback, measure performance, identify problems, and implement solutions. You can use tools such as PDCA cycles, root cause analysis, gemba walks, or A3 reports to adopt continuous improvement.

5 Empower your team

The fifth step is to empower your team, which is the key to sustaining lean thinking. Empowering your team means that you involve them in the improvement process, respect their ideas and opinions, and support their learning and development. You also create a culture of trust, collaboration, and accountability, where everyone shares the same vision and values. You can use tools such as huddles, visual management, recognition, or coaching to empower your team.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?