How can you align your business needs with the service-level agreement?
A service-level agreement (SLA) is a contract that defines the expectations and responsibilities of a service provider and a customer. It specifies the quality, availability, and performance of the service, as well as the remedies and penalties for non-compliance. An SLA can help you ensure that your business needs are met by the service provider, but it also requires you to align your goals, requirements, and expectations with the SLA terms and conditions. How can you do that effectively? Here are some tips to help you align your business needs with the SLA.