How can you align quality system roles and responsibilities with overall quality management strategy?

2 Identify your quality system elements

The second step is to identify your quality system elements, which are the components that make up your quality system. Your quality system elements may include policies, procedures, standards, guidelines, tools, techniques, methods, documentation, records, audits, reviews, and feedback mechanisms. Your quality system elements should support your quality vision and enable you to implement your quality management strategy. You should also ensure that your quality system elements are consistent, compatible, and compliant with relevant regulations and best practices.

3 Assign roles and responsibilities

The third step is to assign roles and responsibilities for your quality system elements. You should define who is responsible for what, how, when, and why in your quality system. You should also clarify the authority, accountability, and communication channels for each role. You should assign roles and responsibilities based on the skills, knowledge, experience, and availability of your staff, as well as the complexity and importance of each quality system element. You should also provide adequate training, guidance, and support for your staff to perform their roles effectively.

4 Align roles and responsibilities with strategy

The fourth step is to align your roles and responsibilities with your quality management strategy. You should ensure that your roles and responsibilities are aligned with your quality objectives, plans, actions, and measures. You should also ensure that your roles and responsibilities are aligned with your customer requirements, stakeholder expectations, and organizational goals. You should also ensure that your roles and responsibilities are aligned with your quality culture, values, and principles. You should also ensure that your roles and responsibilities are aligned with your quality improvement initiatives, opportunities, and challenges.

5 Monitor and evaluate performance

The fifth step is to monitor and evaluate the performance of your roles and responsibilities. You should establish and use appropriate indicators, metrics, and criteria to measure the effectiveness and efficiency of your roles and responsibilities. You should also collect and analyze relevant data and information to assess the quality of your products and services, as well as the satisfaction of your customers and stakeholders. You should also conduct regular audits, reviews, and feedback sessions to verify the compliance and conformity of your roles and responsibilities.

6 Review and improve roles and responsibilities

The sixth step is to review and improve your roles and responsibilities. You should identify and address any gaps, issues, or problems that may arise in your roles and responsibilities. You should also identify and implement any changes, improvements, or innovations that may enhance your roles and responsibilities. You should also communicate and document any changes, improvements, or innovations that may affect your roles and responsibilities. You should also recognize and reward any achievements, successes, or best practices that may result from your roles and responsibilities.