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How can you align peer support with team goals?

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Peer support is a valuable practice that can enhance the well-being, performance, and learning of team members. However, peer support can also pose some challenges and conflicts, such as role confusion, boundary issues, power dynamics, and ethical dilemmas. How can you align peer support with team goals and ensure that it is effective, respectful, and beneficial for everyone involved? Here are some tips to help you.

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1 Clarify expectations

Before engaging in peer support, make sure that you and your team have a clear understanding of what peer support entails, what its purpose and scope are, and what its limits and boundaries are. Peer support is not a substitute for professional help, supervision, or evaluation. It is a voluntary, mutual, and reciprocal process that aims to foster a supportive and learning-oriented culture within the team. Establish some ground rules and guidelines for peer support, such as confidentiality, consent, feedback, and referrals.

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Ludovic Giusti

Hydroelectric Powerplants Director
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Attention à ne pas confondre soutien par les pairs et régulation de l'équipe, dont les mécanismes et acteurs peuvent différer ...

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2 Align with team vision

Peer support should be aligned with the team's vision, mission, and values. Peer support should help the team achieve its goals, not distract from them or create conflicts. Peer support should also reflect the team's culture and norms, such as communication styles, decision making, and conflict resolution. Peer support should not impose personal agendas, biases, or judgments on others. Peer support should respect the diversity and uniqueness of each team member and their perspectives.

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3 Communicate effectively

Peer support relies on effective communication skills, such as active listening, empathy, open-ended questions, and constructive feedback. Peer support should be a two-way dialogue that encourages mutual understanding, learning, and growth. Peer support should avoid communication barriers, such as assumptions, interruptions, criticism, or advice. Peer support should also be mindful of the tone, timing, and frequency of communication. Peer support should be appropriate, respectful, and relevant to the situation and the needs of the peer.

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Antoine DAUPHIN ????

?? Pour que l'Humain soit placé au coeur de nos organisations !
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La communication est la base de toute relation. C’est absolument à prendre en compte. Pour cela, il faut aussi utiliser la posture de coach qui permet d’être complément aligné avec une démarche de communication positive

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4 Build trust and rapport

Peer support depends on trust and rapport between peers. Trust and rapport are built over time through consistent, honest, and respectful interactions. Trust and rapport are also enhanced by sharing experiences, challenges, and successes, as well as acknowledging strengths, achievements, and contributions. Trust and rapport are also maintained by honoring commitments, following through, and being accountable. Trust and rapport are also repaired by addressing issues, apologizing, and resolving conflicts.

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5 Seek feedback and improvement

Peer support is a learning opportunity for both the giver and the receiver of support. Peer support should be open to feedback and improvement, both from the peer and from other sources. Peer support should seek feedback on the quality, effectiveness, and impact of the support, as well as on the areas of improvement and development. Peer support should also seek feedback on the satisfaction, needs, and expectations of the peer. Peer support should also use feedback to improve the peer support skills and practices.

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Ludovic Giusti

Hydroelectric Powerplants Director
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Impossible de parler de soutien par les pairs sans parler de codev! Créé dans les années 80 par les Canadiens Payet et Champagne, il permet de clarifier des problématiques et de trouver des solutions concrètes. Un collaborateur appelé le ? client ? expose une problématique rencontrée à un groupe de pairs appelé les ? consultants ?, qui va l'aider à nourrir sa réflexion et l'inciter à passer à l'action. L'idéal est de créer des groupes de collaborateurs issus d'équipes différentes et de même niveau hiérarchique, et que chaque groupe se réunisse régulièrement.

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6 Balance support and challenge

Peer support should balance support and challenge for optimal outcomes. Support means providing emotional, informational, and practical assistance to the peer. Challenge means stimulating, motivating, and inspiring the peer to grow and change. Support and challenge should be tailored to the peer's readiness, goals, and preferences. Support and challenge should also be balanced with self-care and boundaries. Peer support should not overextend, overwhelm, or burn out the peer or the supporter.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ludovic Giusti

Hydroelectric Powerplants Director
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Exemple vécu de formation par les pairs, avec le catalogue de formations flash! Commencez par demander aux collaborateurs d'identifier une ou plusieurs compétences particulières spécifiques qu'il souhaiterait et qu'il pourrait partager à l'équipe. Ces compétences peuvent être d'ordre technique,organisationnelle, humaine, … Une fois tout cela récolté : proposez aux collectifs de choisir régulièrement, par exemple à chaque réunion d'équipe mensuelle, une thématique proposée qui sera présentée par la personne en question. Allouez finalement un temps suffisamment conséquent dans vos réunions d'équipe pour pouvoir partagez sur le sujet retenu. Valorisation, montée en compétences ciblée, et économie d'argent!

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How can you align peer support with team goals?

1

2

3

4

5

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7

1 Clarify expectations

2 Align with team vision

3 Communicate effectively

4 Build trust and rapport

5 Seek feedback and improvement

6 Balance support and challenge

7 Here’s what else to consider

Peer Support

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How can you align peer support with team goals?

1

2

3

4

5

6

7

1 Clarify expectations

2 Align with team vision

3 Communicate effectively

4 Build trust and rapport

5 Seek feedback and improvement

6 Balance support and challenge

7 Here’s what else to consider

Peer Support

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