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How can you address negative feedback from senior stakeholders in public diplomacy?

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Public diplomacy is the practice of engaging with foreign audiences to advance national interests and values. It involves communicating, listening, and building relationships with diverse groups of people across borders and cultures. As a public diplomat, you may encounter negative feedback from senior stakeholders, such as government officials, media outlets, civil society leaders, or influential individuals. How can you address such feedback effectively and constructively? Here are some tips to help you.

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Thomas Duchaussoy

Artiste Auteur / Administrateur / Stratège Visionnaire/ Conseiller Spécial / Master Coaching / Exégète / Fondateur /…
Boka Prince

ICT Technician,Systems Administration (Cyber Security Enthusiast)

1 Understand the source and context

Before responding to negative feedback, try to understand where it is coming from and what it is based on. Is it a factual error, a misunderstanding, a difference of opinion, or a deliberate attack? What is the stakeholder's perspective, motivation, and agenda? How does the feedback relate to your goals, strategies, and messages? By analyzing the source and context of the feedback, you can avoid jumping to conclusions, making assumptions, or taking things personally.

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Thomas Duchaussoy

Artiste Auteur / Administrateur / Stratège Visionnaire/ Conseiller Spécial / Master Coaching / Exégète / Fondateur / 80+M
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Croiser les sources obtenues via différents canaux et vérifier l'information via le fact checking. Afin de s'assurer de l'authenticité de la source.

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Boka Prince

ICT Technician,Systems Administration (Cyber Security Enthusiast)
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Addressing negative feedback from senior stakeholders in public diplomacy is crucial for maintaining credibility and fostering positive relationships. To do so, one should approach it openly, listen actively, and respond promptly and transparently. Proactively seeking constructive criticism from stakeholders can prevent potential negative feedback and foster collaboration. Maintaining professionalism throughout the process is also essential. By transforming criticism into opportunities for improvement and preserving relationships, one can enhance credibility within the public diplomacy sphere. By implementing these strategies, one can effectively navigate negative feedback and maintain positive relationships with key stakeholders.

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2 Acknowledge and appreciate

Negative feedback can be hard to hear, but it can also be an opportunity to learn, improve, and demonstrate respect. Instead of ignoring, dismissing, or defending yourself against negative feedback, acknowledge and appreciate it. Thank the stakeholder for sharing their views, express your interest in hearing more, and show your willingness to listen and understand. This can help you build rapport, trust, and credibility with the stakeholder, and open the door for further dialogue and collaboration.

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Thomas Duchaussoy

Artiste Auteur / Administrateur / Stratège Visionnaire/ Conseiller Spécial / Master Coaching / Exégète / Fondateur / 80+M
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Il faut réussir à différencier ce qui peut être un commentaire malveillant, d'un commentaire utile et constructif. Les commentaires négatifs peuvent être utiles à l'évolution d'une idée. Comprendre et répondre aux objections avec empathie et bienveillance. Et recadrer si nécessaire.

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3 Clarify and correct

Sometimes, negative feedback may stem from a lack of information, a misinterpretation, or a misinformation. In such cases, you can clarify and correct the feedback by providing accurate, relevant, and timely data, facts, and evidence. Explain your position, rationale, and objectives clearly and respectfully, and address any gaps, errors, or inconsistencies in the stakeholder's feedback. However, avoid being confrontational, defensive, or patronizing, and do not argue or debate over trivial or subjective matters.

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4 Empathize and engage

Negative feedback may also reflect a genuine disagreement, concern, or dissatisfaction with your public diplomacy efforts. In such cases, you can empathize and engage with the stakeholder by acknowledging their feelings, perspectives, and interests, and showing your sensitivity and responsiveness to their needs and expectations. Invite them to share their suggestions, feedback, and solutions, and explore ways to work together to address the issues and challenges. However, do not compromise your values, principles, or standards, and do not make promises or commitments that you cannot keep.

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5 Follow up and follow through

After addressing negative feedback from senior stakeholders, do not let the conversation end there. Follow up and follow through with the stakeholder by keeping them informed, updated, and involved in your public diplomacy activities and outcomes. Show them how you have incorporated their feedback, how you have improved your performance, and how you have achieved your goals. Seek their feedback again, and express your gratitude and appreciation for their support and collaboration. This can help you maintain and strengthen your relationship with the stakeholder, and enhance your reputation and credibility as a public diplomat.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Thomas Duchaussoy

Artiste Auteur / Administrateur / Stratège Visionnaire/ Conseiller Spécial / Master Coaching / Exégète / Fondateur / 80+M
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Il peut être aussi intéressant d'ouvrir une rubrique de synthèse qui permettent de récapituler et d'expliciter les différents points de vue et d'essayer d'une fa?on neutre et indépendante de ce positionner sur la pertinence des différents points de vue afin d'offrir au lecteur des clefs de compréhension sur la situation et sur l'origine et le positionnement des protagonistes du débat. également d'écarter les fausses informations et de les classifier comme tel.

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How can you address negative feedback from senior stakeholders in public diplomacy?

1

2

3

4

5

6

1 Understand the source and context

2 Acknowledge and appreciate

3 Clarify and correct

4 Empathize and engage

5 Follow up and follow through

6 Here’s what else to consider

Senior Stakeholder Management

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How can you address negative feedback from senior stakeholders in public diplomacy?

1

2

3

4

5

6

1 Understand the source and context

2 Acknowledge and appreciate

3 Clarify and correct

4 Empathize and engage

5 Follow up and follow through

6 Here’s what else to consider

Senior Stakeholder Management

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