How can UM leverage digital tools and AI to empower patients?

1 Personalized communication

One of the ways that UM can leverage digital tools and AI to empower patients is by providing personalized communication. This means that UM can use data and analytics to tailor messages and interventions to each patient's preferences, needs, and goals. For example, UM can use chatbots, text messages, or mobile apps to send reminders, tips, feedback, or encouragement to patients based on their health status, behavior, or risk factors. Personalized communication can help patients feel more supported, motivated, and informed about their health care decisions.

2 Shared decision making

Another way that UM can leverage digital tools and AI to empower patients is by facilitating shared decision making. This means that UM can use decision aids, interactive platforms, or virtual assistants to help patients understand their options, compare benefits and risks, and express their values and preferences. For example, UM can use online tools, videos, or quizzes to educate patients about different treatments, procedures, or tests, and help them weigh the pros and cons. Shared decision making can help patients feel more confident, involved, and satisfied with their health care choices.

3 Self-management support

A third way that UM can leverage digital tools and AI to empower patients is by providing self-management support. This means that UM can use sensors, wearables, or smart devices to help patients monitor, track, and improve their health conditions, behaviors, or outcomes. For example, UM can use devices, apps, or dashboards to collect data on patients' vital signs, symptoms, medication adherence, or activity levels, and provide feedback, coaching, or alerts. Self-management support can help patients feel more empowered, accountable, and responsible for their health and wellness.

4 Patient-generated data

A fourth way that UM can leverage digital tools and AI to empower patients is by using patient-generated data. This means that UM can use data that patients voluntarily share or create from their own devices, apps, or platforms to inform and improve their health care services. For example, UM can use data on patients' preferences, goals, experiences, or outcomes to customize care plans, adjust interventions, or evaluate effectiveness. Patient-generated data can help patients feel more valued, heard, and engaged in their health care process.

5 Peer support

A fifth way that UM can leverage digital tools and AI to empower patients is by enabling peer support. This means that UM can use online communities, forums, or networks to connect patients with others who have similar health conditions, challenges, or interests. For example, UM can use social media, webinars, or podcasts to facilitate peer learning, sharing, or mentoring among patients. Peer support can help patients feel more connected, supported, and inspired by their health care peers.

6 Feedback loops

A sixth way that UM can leverage digital tools and AI to empower patients is by creating feedback loops. This means that UM can use surveys, ratings, or reviews to collect and analyze patients' feedback on their health care services, providers, or outcomes. For example, UM can use online platforms, emails, or phone calls to ask patients about their satisfaction, expectations, or suggestions for improvement. Feedback loops can help patients feel more respected, appreciated, and involved in their health care quality.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?