How can telematics providers and users collaborate to enhance cyber resilience?

1 Understand the threats

The first step to enhance cyber resilience is to understand the potential threats and vulnerabilities of telematics systems. Telematics providers and users should conduct regular risk assessments and audits to identify the sources and impacts of cyberattacks, such as malicious software, unauthorized access, or denial of service. They should also monitor the latest trends and developments in the cyber landscape and learn from the experiences of other sectors and organizations.

2 Implement best practices

The second step to enhance cyber resilience is to implement best practices and standards for telematics security and privacy. Telematics providers and users should follow the guidelines and recommendations of industry associations, regulators, and experts, such as the Connected Vehicle Trade Association (CVTA), the National Highway Traffic Safety Administration (NHTSA), or the European Telecommunications Standards Institute (ETSI). They should also adopt a holistic and layered approach to security, covering the hardware, software, network, and data aspects of telematics systems.

3 Train and educate

The third step to enhance cyber resilience is to train and educate telematics providers and users on the importance and methods of cyber hygiene and awareness. Telematics providers and users should provide regular and updated training and education programs for their staff, customers, and partners on how to prevent, detect, and respond to cyber incidents. They should also promote a culture of cyber responsibility and accountability, encouraging reporting, sharing, and learning from cyber events.

4 Collaborate and communicate

The fourth step to enhance cyber resilience is to collaborate and communicate with other stakeholders in the telematics ecosystem, such as manufacturers, suppliers, service providers, authorities, and researchers. Telematics providers and users should establish and maintain trust-based relationships and networks with these stakeholders, exchanging information, best practices, and feedback on cyber issues. They should also participate in industry initiatives and forums, such as the Automotive Information Sharing and Analysis Center (Auto-ISAC), to enhance collective cyber defense and response.

5 Innovate and adapt

The fifth step to enhance cyber resilience is to innovate and adapt to the changing and evolving cyber environment. Telematics providers and users should invest in research and development, testing, and validation of new and emerging technologies and solutions for telematics security and privacy. They should also leverage the capabilities of artificial intelligence, machine learning, blockchain, or cloud computing to enhance their cyber detection, prevention, and recovery. They should also be flexible and agile to adjust their strategies and practices to new cyber challenges and opportunities.

6 Evaluate and improve

The sixth and final step to enhance cyber resilience is to evaluate and improve their telematics security and privacy performance and outcomes. Telematics providers and users should measure and monitor their cyber risks, incidents, and impacts, using quantitative and qualitative indicators and metrics. They should also conduct regular reviews and audits of their telematics security and privacy policies, processes, and practices, identifying gaps, weaknesses, and areas for improvement. They should also seek feedback and input from their stakeholders, customers, and partners on their telematics security and privacy performance and satisfaction.