How can technology be leveraged to improve Peer Support?

2 Digital tools

Another way that technology can improve peer support is by providing digital tools that enhance the skills and competencies of peers and peer supporters. Digital tools can include apps, games, quizzes, surveys, and trackers, that help peers and peer supporters to monitor their progress, set goals, manage challenges, and celebrate achievements. Digital tools can also provide feedback, reminders, tips, and encouragement, that motivate and reinforce positive behaviors and outcomes. Digital tools can also support the training and supervision of peer supporters, by offering online courses, certifications, and evaluations, that ensure quality and consistency.

3 Data and analytics

A third way that technology can improve peer support is by using data and analytics to measure and improve the impact and effectiveness of peer support. Data and analytics can include collecting and analyzing information on the demographics, preferences, behaviors, and outcomes of peers and peer supporters, using methods such as surveys, ratings, reviews, and testimonials. Data and analytics can also involve using artificial intelligence, machine learning, and natural language processing, to identify patterns, trends, and insights, that inform the design and delivery of peer support. Data and analytics can also help to demonstrate the value and benefits of peer support, by providing evidence-based reports, stories, and recommendations, that showcase the results and achievements of peer support.

4 Ethical and legal issues

While technology can offer many opportunities to improve peer support, it also poses some ethical and legal issues that need to be addressed and resolved. Ethical and legal issues can include ensuring the privacy, security, and consent of peers and peer supporters, who share sensitive and personal information online. Ethical and legal issues can also include respecting the autonomy, dignity, and rights of peers and peer supporters, who may have different levels of digital literacy, access, and inclusion. Ethical and legal issues can also include maintaining the authenticity, trust, and rapport of peer support, which may be affected by the use of technology. Therefore, technology should be used in a responsible, respectful, and transparent manner, that supports and enhances the core values and principles of peer support.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?