How can technology improve active listening in peer support?

1 Use audio tools

One of the first steps to improve your active listening is to use audio tools that can enhance the quality and clarity of your communication. For example, you can use noise-canceling headphones, microphones, or apps that can filter out background noises and improve your voice quality. You can also adjust the volume, speed, and tone of your speech to match the person you are listening to. By using audio tools, you can reduce the chances of misunderstanding, frustration, or disconnection that may arise from poor sound quality.

2 Use video tools

Another way to improve your active listening is to use video tools that can provide visual feedback and nonverbal cues. For example, you can use video calls, webcams, or apps that can enable you to see the person you are supporting and their facial expressions, gestures, and body language. You can also use your own video to show your interest, attention, and empathy by making eye contact, nodding, smiling, or mirroring their emotions. By using video tools, you can create a more personal and authentic connection and convey your respect and care.

3 Use chat tools

A third way to improve your active listening is to use chat tools that can supplement your verbal and visual communication. For example, you can use text messages, instant messaging, or apps that can allow you to send and receive written messages, emojis, stickers, or gifs. You can also use chat tools to confirm your understanding, summarize key points, ask open-ended questions, or provide feedback. By using chat tools, you can add more depth and richness to your conversation and reinforce your support and validation.

4 Use online resources

A fourth way to improve your active listening is to use online resources that can help you learn and practice your skills. For example, you can use websites, blogs, podcasts, or apps that can offer tips, strategies, exercises, or examples of active listening in peer support. You can also use online resources to access peer support networks, communities, or groups that can provide you with opportunities to share your experiences, challenges, or successes with other peer supporters. By using online resources, you can enhance your knowledge, confidence, and competence in active listening.

5 Use feedback tools

A fifth way to improve your active listening is to use feedback tools that can help you evaluate and improve your performance. For example, you can use surveys, quizzes, ratings, or apps that can measure your level of active listening and identify your strengths and areas for improvement. You can also use feedback tools to solicit and receive feedback from the person you are supporting, your peers, or your supervisors. By using feedback tools, you can monitor your progress, celebrate your achievements, and set goals for your continuous improvement.

6 Use self-care tools

A sixth and final way to improve your active listening is to use self-care tools that can help you cope with the emotional and mental demands of peer support. For example, you can use apps, devices, or gadgets that can track your mood, stress, or wellness and provide you with suggestions, reminders, or interventions to manage your well-being. You can also use self-care tools to practice mindfulness, relaxation, or gratitude and to access professional or personal support when needed. By using self-care tools, you can prevent burnout, compassion fatigue, or vicarious trauma and maintain your motivation and passion for peer support.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?