How can student leaders mediate conflicts among their peers?

1 Understand the conflict

The first step to mediating a conflict is to understand its nature, causes, and impact. You need to listen to both sides of the story and empathize with their feelings and perspectives. Avoid taking sides, making assumptions, or jumping to conclusions. Ask open-ended questions to clarify the facts, the needs, and the goals of each party. Try to identify the common ground and the areas of disagreement.

2 Facilitate communication

The second step to mediating a conflict is to facilitate communication between the parties. You need to create a safe and respectful space where they can express their views, concerns, and emotions. Encourage them to use "I" statements instead of "you" statements, to focus on the problem instead of the person, and to avoid blaming, accusing, or attacking. Help them to listen actively, to paraphrase, and to acknowledge each other's points.

4 Implement the agreement

The fourth step to mediating a conflict is to implement the agreement that has been reached by the parties. You need to document the details, the responsibilities, and the deadlines of the solution. You also need to monitor the progress, to provide feedback, and to offer support. You can celebrate the achievements, recognize the efforts, and appreciate the cooperation of the parties. You can also follow up with them to check if the conflict has been resolved or if any adjustments are needed.

6 Develop a conflict resolution culture

The sixth step to mediating a conflict is to develop a conflict resolution culture within your team or organization. You need to promote a positive and collaborative climate where conflicts are seen as opportunities for growth, learning, and innovation. You need to establish clear and fair rules, norms, and expectations for communication, behavior, and performance. You need to model and teach the skills and attitudes of constructive conflict resolution. You need to encourage and empower your peers to handle conflicts effectively and independently.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?