How can service design evaluate and mitigate the unintended consequences of services?
Services are complex and dynamic systems that involve multiple stakeholders, interactions, and outcomes. As service designers, you aim to create valuable and meaningful experiences for your users and clients, but you also need to be aware of the potential negative impacts of your solutions. How can you evaluate and mitigate the unintended consequences of services, such as ethical dilemmas, social harms, or environmental damages?
-
Veronica N.UX & Service Designer | Human-centered Design| Future Design| Interesada en Saas, Educación, Bienestar y salud|…
-
Brett Jones M.B.ACo-Founder @traCXio | Passionate for CX | Building Legacies with Tech Solutions
-
Jane C.Senior CX Lead | Founder | Behavior Economics Exec @Havard Business | Design Thinking Practitioner | Service Design Lead