How can public administrators increase transparency and engagement?

1 Use open data and platforms

One of the most effective ways to increase transparency and engagement is to use open data and platforms that allow public access, feedback, and collaboration. Open data refers to data that is freely available, machine-readable, and easy to reuse and share. Open platforms are online tools that enable users to interact with data, such as dashboards, maps, or visualizations. By using open data and platforms, public administrators can share information, evidence, and results with the public, as well as solicit input, suggestions, and innovations from them. For example, the City of Chicago publishes various datasets on its open data portal, such as crime, health, and transportation, and invites citizens to explore, analyze, and create applications with them.

2 Communicate clearly and frequently

Another key factor for increasing transparency and engagement is to communicate clearly and frequently with the public and other stakeholders. Communication is not only about providing information, but also about listening, responding, and adapting to the needs and preferences of the audience. Public administrators should use various channels and formats to communicate, such as websites, social media, newsletters, podcasts, or webinars, and tailor their messages to different groups and contexts. They should also use simple, concise, and jargon-free language, and avoid technical or legal terms that may confuse or alienate the public. For example, the U.S. Environmental Protection Agency (EPA) uses plain language guidelines and resources to improve its communication with the public.

3 Involve the public in decision-making

A third way to increase transparency and engagement is to involve the public in decision-making processes, such as planning, budgeting, or policy-making. Public involvement can take various forms and levels, from informing and consulting to collaborating and empowering. Public administrators should design and implement participatory mechanisms that are inclusive, accessible, and meaningful for the public, and that reflect their values, interests, and perspectives. They should also provide feedback and follow-up on how the public input was used and what outcomes were achieved. For example, the City of Seattle uses participatory budgeting to allocate a portion of its budget to community projects that are proposed and voted by the public.

4 Promote a culture of transparency and engagement

Finally, to increase transparency and engagement, public administrators should promote a culture of transparency and engagement within their organizations and networks. This means that they should foster a mindset and attitude that values openness, accountability, and collaboration, and that encourages learning, innovation, and improvement. They should also adopt policies, practices, and standards that support and reward transparency and engagement, and that address any barriers or challenges that may hinder them. For example, the Government of Canada has a Directive on Open Government that sets out the expectations and requirements for federal departments and agencies to enhance transparency and engagement.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?