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Last updated on 2024年8月6日

How can peer support workers evaluate and improve their impact and quality of care?

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Peer support workers (PSWs) are people with lived experience of mental health challenges or substance use who provide non-clinical, recovery-oriented services to others in similar situations. PSWs can play a vital role in promoting social justice and inclusion in health care, as they can empathize with their peers, advocate for their rights, and challenge stigma and discrimination. However, to ensure that PSWs are delivering effective and ethical peer support, they need to evaluate and improve their impact and quality of care. In this article, we will explore some of the ways that PSWs can do this.

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Karthik Kumar CS

Head of Technical Support | Application Support | Manufacturing Industries | IT Support | ITIL | ITSM

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Braunwynn Franklin

Intersectionality Advocate and Consultant
Aswini Sahoo

Consultant-NSDF, Ministry of Youth Affairs and Sports, Govt. of India.

1 Define your goals

Before you can measure your impact and quality of care, you need to define what you want to achieve as a PSW. What are your values, principles, and standards of practice? What are the needs, preferences, and goals of your peers? How do you align your peer support with the recovery model, the trauma-informed approach, and the principles of social justice and inclusion? By clarifying your goals, you can establish a clear vision and purpose for your peer support work.

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Karthik Kumar CS

Head of Technical Support | Application Support | Manufacturing Industries | IT Support | ITIL | ITSM
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Goal setting is defined by whether it is achievable, whether is there scope for improvement in future, and to what extent. Peer support is important at what cost, whether it's time or training. In this new era of the corporate world, we understand only one support - "Do you have a ticket or did you send an Email" However, peer support will be one of the big influencers when it comes to loyalty and trust in the corporate world.

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Aswini Sahoo

Consultant-NSDF, Ministry of Youth Affairs and Sports, Govt. of India.
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Peer support workers can evaluate and improve their impact and quality of care by regularly gathering feedback from recipients and colleagues, setting clear, measurable goals, and tracking progress. Engaging in ongoing training and professional development ensures they stay updated with best practices. Implementing evidence-based strategies and adapting methods based on feedback and outcomes helps refine their approach. Self-reflection, supervision, and collaboration with other healthcare professionals enhance their effectiveness. Addressing challenges proactively and celebrating successes also contributes to continuous improvement in the support they provide.

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Bright Akpeko Adonu
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Peer support workers play a crucial role in mental health and wellness by providing support, understanding, and shared experiences to individuals facing similar challenges. Evaluating and improving their impact and quality of care involves a combination of self-Assessment, feedback from peers and supervisors, ongoing learning, and reflection. Here are some strategies that peer support workers can employ to 1. Regularly reflect on one’s own experience and interactions with peers, considering what worked well and what could be improved 2. Staying current with best practices in peer support through ongoing training 3. Acknowledging and celebrating positive outcomes and successes 4. Seeking guidance from supervisors or peers.

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William Hawkes

Addiction/Mental health Treatment Advocate New England Facility specializes in Family and First Responders (private unit for 1st responder by 1st responders) When you’re ready, I'm ready! Reach out 24/7.
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I find it best practice to complete an intake with clients, by knowing their goals, expectations and desired results I am better equipped to assist and sometimes refer to higher levels of care when needed.

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Braunwynn Franklin

Intersectionality Advocate and Consultant
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I agree defining my goals is most important. I have one main goal and that is treat people like they are human. Treat them the way I want to be treated, the way I want my family to be treated with dignity, respect and care. Not clinically assessed or surveyed. Sitting down and getting to know them as partners on this journey.

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2 Collect feedback

One of the best ways to evaluate your impact and quality of care is to collect feedback from your peers, your colleagues, and yourself. You can use various methods to gather feedback, such as surveys, interviews, focus groups, self-reports, or observation. The feedback should cover both the process and the outcomes of peer support, such as the quality of the relationship, the satisfaction with the service, the changes in well-being, recovery, and empowerment, and the challenges and barriers faced. The feedback should also be respectful, honest, and constructive, and reflect the diversity and uniqueness of your peers.

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Braunwynn Franklin

Intersectionality Advocate and Consultant
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I would and do use self reporting and observations. I would highly consider focus groups. This takes in their personal voice and allowing them to choose.

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3 Analyze and reflect

After collecting feedback, you need to analyze and reflect on the data. You can use qualitative or quantitative methods to identify patterns, themes, strengths, weaknesses, gaps, and opportunities for improvement. You can also compare your data with your goals, standards, and best practices to assess how well you are meeting them. Moreover, you can reflect on your own experiences, feelings, thoughts, and actions as a PSW, and how they affect your impact and quality of care. You can use tools such as journals, logs, portfolios, or supervision to facilitate your reflection.

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Braunwynn Franklin

Intersectionality Advocate and Consultant
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Data gathering for feedback feels count object not humans and also clinical in my perspective. I use self reflection and observation of people's growth in the our partnership of a recovery journey.

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4 Implement changes

Based on your analysis and reflection, you can implement changes to improve your impact and quality of care. You can use action plans, SMART goals, or quality improvement cycles to guide your changes. The changes can be at the individual, team, organizational, or system level, depending on the scope and nature of the feedback. For example, you can change your communication style, your peer support techniques, your training needs, your policies and procedures, or your advocacy strategies. You should also involve your peers, your colleagues, and other stakeholders in the change process, as they can provide valuable input and support.

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Braunwynn Franklin

Intersectionality Advocate and Consultant
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I agree with using Action plans and SMART goals. I agree with take every person's input into account. My first go to is my own intuition meter that has developed from being victorious in my life challenges and trauma.

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5 Monitor and evaluate

Finally, you need to monitor and evaluate the effects of your changes. You can use the same methods and tools that you used to collect feedback, but with a focus on the changes that you implemented. You should also document and report your results, and share them with your peers, your colleagues, and other stakeholders. By monitoring and evaluating your changes, you can see if they are working, if they are sustainable, and if they are leading to better outcomes for your peers and yourself.

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Braunwynn Franklin

Intersectionality Advocate and Consultant
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These are great points. I have to admit they aren't truly on my radar. I work with others who do surveys and I use the feedback about me from them. I just follow my instinct, how, when and why people seek me out. This is word of mouth referrals.

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6 Celebrate and appreciate

Evaluating and improving your impact and quality of care as a PSW can be challenging, rewarding, and empowering. It can also be stressful, demanding, and exhausting. Therefore, it is important to celebrate and appreciate your achievements, your efforts, and your growth as a PSW. You can also celebrate and appreciate your peers, your colleagues, and other supporters who have contributed to your peer support work. You can use various ways to celebrate and appreciate, such as recognition, gratitude, rewards, or self-care. By celebrating and appreciating, you can boost your morale, motivation, and confidence as a PSW.

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How can peer support workers evaluate and improve their impact and quality of care?

1

2

3

4

5

6

1 Define your goals

2 Collect feedback

3 Analyze and reflect

4 Implement changes

5 Monitor and evaluate

6 Celebrate and appreciate

Peer Support

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How can peer support workers evaluate and improve their impact and quality of care?

1

2

3

4

5

6

1 Define your goals

2 Collect feedback

3 Analyze and reflect

4 Implement changes

5 Monitor and evaluate

6 Celebrate and appreciate

Peer Support

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感谢您的反馈

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