How can open-ended questions improve your phone conversations?
Do you want to have more engaging and productive phone conversations? Whether you are talking to a customer, a colleague, or a friend, asking open-ended questions can help you achieve that goal. Open-ended questions are those that invite more than a yes or no answer, and encourage the other person to share their thoughts, feelings, and opinions. In this article, you will learn how open-ended questions can improve your phone conversations by building rapport, showing interest, clarifying information, and solving problems.