How can Internal Communications create a more inclusive workplace?

I think this question should be re-worded to: 'How can Business Leaders create a more inclusive workplace?' Business Leaders are the ones who set agendas and steer conversations...and they are ones with the decision-making authority and influence to prioritize and enable an inclusive culture. Internal communication strategy defines how these conversations will flow between specific audiences and teams in the org to further support inclusion and business goals

A common mistake many organizations make is to highlight their diverse employees. This is a tick in the box approach and does not facilitate inclusivity from the roots up. Inclusivity is not about spotlighting a set of people but rather encouraging diverse set of people to be themselves and be accepted as they are. From a communications point of view this is well facilitated with awareness drives, anonymous surveys and polls, and similar initiatives.

By creating channels like surveys, polls, and town halls, we can collect feedback and learn from the diverse voices of our team. This isn't just about checking boxes; it's about understanding the challenges and triumphs of our colleagues and building a workplace that works for everyone. Think of it like a giant puzzle: each piece, each employee, contributes to the bigger picture. When we listen and learn from each other, we build a stronger, more resilient, and innovative company.

Internal Communications has a key role to play in ensuring that information about opportunities within the organisation is transparent and accessible, so that employees are aware of the training and mentoring that is available to them. Inclusive communication helps to build a culture that values diversity of backgrounds and experiences, so it’s important to check for bias or assumptions in IC content. It’s also vital to consider how IC can provide a voice for, and raise the profile of, people from different backgrounds within the organisation.

Internal communication plays an important role in promoting inclusion. One of the ways we do this is by showcasing diverse voices, achievements, and stories within the business. I have found that highlighting diverse role models and success stories fosters a sense of belonging and inspiration among employees from different backgrounds.

When internal communications reflect employees' perspectives and needs, it not only helps them feel heard but also valued. By balancing organizational messages with employee input, we create a more inclusive and engaging environment that acknowledges their contributions and concerns. This approach fosters a supportive workplace, enhances overall engagement and satisfaction, and demonstrates that their input is integral to shaping the company’s direction, reinforcing their sense of belonging within the organization.

It's crucial here to pay attention to the language that is used in internal communications, and that any unconscious bias is rooted out. A great idea or activity that is mean to promote inclusion can be undercut with unintentionally exclusionary language or tone.