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How can information retrieval tools be improved for those with disabilities in administrative assistance?

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Information retrieval (IR) is the process of finding and accessing relevant information from a large collection of data, such as documents, images, videos, or databases. IR tools are essential for administrative assistants, who often need to perform tasks such as searching, sorting, filtering, organizing, and summarizing information for various purposes. However, not all IR tools are equally accessible and user-friendly for people with disabilities, such as visual, auditory, cognitive, or motor impairments. In this article, you will learn how IR tools can be improved for those with disabilities in administrative assistance, and what are some of the benefits and challenges of doing so.

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Abhinav Bhardwaj

Finance Fresher | Skilled in Financial Modeling, Statement Analysis & Equity Research | CS Executive Aspirant | Event…
Sai vamsi C.

Data Analyst | Gen AI | LLM | RAG | Agents | RMIT University | Machine Learning Engineer | AI Solutions
Takudzwa Chiro

I help businesses and professionals with AI | Founder, Director: Lux Digital | AI Consultant & Developer | Health Tech…

1 Accessibility standards

In order to improve IR tools for those with disabilities, it is necessary to adhere to the accessibility standards and guidelines established by various organizations, such as the Web Content Accessibility Guidelines (WCAG), the Section 508 of the Rehabilitation Act, or the ISO/IEC 40500. These standards provide recommendations and best practices for making web-based and software-based IR tools more accessible and usable for people with different types of disabilities. To accomplish this, IR tools should include alternative text, captions, transcripts, and audio descriptions for non-text content; use clear and consistent labels, headings, navigation, and structure for text content; offer multiple modes of input and output; support assistive technologies; allow users to adjust font size, color, contrast, and layout of the interface; avoid flashing or blinking elements that may cause seizures or distract users; and test and evaluate the accessibility and usability of the IR tools with users with disabilities. Incorporating user feedback is also key in this process.

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Takudzwa Chiro

I help businesses and professionals with AI | Founder, Director: Lux Digital | AI Consultant & Developer | Health Tech & Sales | Business Development | The Purpose Driven Leader
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With the boom of AI the way we will interact with technology will make it easier and more efficient for everyone. Tools like voice-to-text, text-to-speech and generative AI will assist those with disabilities to tailor their experiences with technology. Analysing what the use wants to do and then executing it with minimal supervision will be revolutionary. Standards will need to adapt to the new way of interacting with tech and embrace more ethical AI tools.

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Abhinav Bhardwaj

Finance Fresher | Skilled in Financial Modeling, Statement Analysis & Equity Research | CS Executive Aspirant | Event Manager | Core Team Leader
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Accessibility standards play a crucial role in ensuring that information retrieval tools are inclusive and usable for individuals with disabilities in administrative roles. Guidance for Developers Inclusive Design Legal Compliance and Avoidance of Discrimination Improved User Experience Continuous Improvement Market Expansion and Social Responsibility

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Mohammed Anis Siddiqui

Assistant Manager Data Engineering at Tredence | SQL | Databricks | Azure Data Factory | PySpark l Python | Azure Data Lake | Azure SQL | GitHub | Big Data | 2x Microsoft Azure Certified Professional
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Accessibility standards are defined under every country under certain criteria and standards for various category of users. There are various AI based tools and browser plugins which as per the user's accessibility setting can provide audio content for a text, adjust the content to be made reader friendly. In various plugins and tools the end user should be allowed to customize the settings as per their requirements and choice

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2 Natural language processing

NLP, a branch of artificial intelligence which deals with the analysis and generation of natural language such as speech or text, can be used to improve IR tools for those with disabilities. It can understand the meaning, context, and intent of the user's queries and requests, providing more relevant and accurate results. NLP can also generate natural and coherent summaries, overviews, or highlights of the information retrieved, and present them in a concise way. Additionally, it can extract and classify key information from the information retrieved, such as names, dates, locations, or topics, organizing them in a structured and logical way. Furthermore, NLP can translate the information retrieved from one language to another, and adapt it to the user's preferences and needs. Finally, it can answer the user's questions, provide suggestions or give feedback using natural language, engaging in a conversational and interactive way.

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Abhinav Bhardwaj

Finance Fresher | Skilled in Financial Modeling, Statement Analysis & Equity Research | CS Executive Aspirant | Event Manager | Core Team Leader
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Natural Language Processing (NLP) holds tremendous potential in enhancing information retrieval tools for individuals with disabilities in administrative roles. Here's how: Speech Recognition Text-to-Speech Conversion Semantic Understanding Personalization and Context Awareness Summarization and Simplification

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Sai vamsi C.

Data Analyst | Gen AI | LLM | RAG | Agents | RMIT University | Machine Learning Engineer | AI Solutions
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By utilizing Rags and LLMs, with one simple query the individuals with disabilities in administrative roles can see the information in their desired format.

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3 User-centered design

User-centered design (UCD) is a methodology that can be adopted to improve IR tools for those with disabilities. It involves the user throughout the development and evaluation of the IR tools, ensuring they are tailored to the specific needs, goals, and preferences of users with disabilities. UCD includes steps such as conducting user research, creating user personas, scenarios, and stories, developing user requirements, specifications, and objectives, designing and prototyping the user interface, interaction, and experience of the IR tools, and evaluating and iterating the IR tools. All of this is done in order to make the IR tools easy to learn and use while measuring and improving their accessibility, usability, and satisfaction.

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Abhinav Bhardwaj

Finance Fresher | Skilled in Financial Modeling, Statement Analysis & Equity Research | CS Executive Aspirant | Event Manager | Core Team Leader
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User-centered design (UCD) is crucial for improving information retrieval tools for individuals with disabilities in administrative assistance. This approach emphasizes designing products, systems, and services with the end-users in mind. Here’s how UCD can benefit the development of accessible information retrieval tools Understanding User Needs Iterative Design Process

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can information retrieval tools be improved for those with disabilities in administrative assistance?

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1 Accessibility standards

2 Natural language processing

3 User-centered design

4 Here’s what else to consider

Administrative Assistance

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How can information retrieval tools be improved for those with disabilities in administrative assistance?

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1 Accessibility standards

2 Natural language processing

3 User-centered design

4 Here’s what else to consider

Administrative Assistance

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