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How can HRIS user experience and feedback be improved?

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Human resources information systems (HRIS) are software applications that help HR professionals manage employee data, payroll, benefits, recruitment, training, performance, and compliance. However, not all HRIS are user-friendly, intuitive, or responsive to the needs and feedback of their users. How can HRIS user experience and feedback be improved to enhance the efficiency, satisfaction, and engagement of HR staff and employees?

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Tarun Kumar

Head, Associate Services (HR shared services) at Tech Mahindra
Susanna Sultanyan

??HR Tech| People & Culture | Global Talent Acquisition ??| L&D| | International Technical Recruiter | Career Coach
Jason Tee (郑仲竣)

Head of People & Culture - Asia, GrowthOps | 30K Followers | Talent & Culture | Prioritizing People's Experience

1 Identify user needs and expectations

The first step to improving HRIS user experience and feedback is to understand what the users want and need from the system. This can be done by conducting user research, surveys, interviews, focus groups, or usability tests to gather insights into the user goals, tasks, pain points, preferences, and behaviors. The user research should involve different types of users, such as HR managers, specialists, generalists, and employees, and cover various aspects of the HRIS functionality, such as data entry, reporting, analytics, self-service, and communication.

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Susanna Sultanyan

??HR Tech| People & Culture | Global Talent Acquisition ??| L&D| | International Technical Recruiter | Career Coach
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To make the HRIS experience awesome, the key is knowing what users really want. So, I'd start by chatting with them – surveys, interviews, or maybe even casual talks to figure out what they need and expect from the system. It's like understanding their goals, what bugs them, what they like, and how they go about their HR tasks. And it's not just HR folks; it's everyone – managers, employees, the whole team.

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Jason Tee (郑仲竣)

Head of People & Culture - Asia, GrowthOps | 30K Followers | Talent & Culture | Prioritizing People's Experience
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Improving the user experience and feedback of HRIS involves identifying user needs and expectations. Conduct surveys or focus groups to gather insights on what users find challenging or beneficial. Prioritize enhancements based on this feedback, aiming to streamline processes and enhance usability. Regularly communicate updates and improvements to keep users informed and engaged. By understanding user perspectives, HRIS can be tailored to meet the evolving needs of the workforce, ensuring a more user-friendly and effective system.

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Ehab Abdel Sammad

Human Resources Manager at Beyond Lighting
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To enhance HRIS user experience, start with intuitive design and navigation. Conduct regular user feedback sessions to understand pain points and preferences. Implement customizable dashboards and user-specific settings. Simplify data entry and offer clear instructions. Integrate AI-driven chatbots for quick assistance. Provide comprehensive training and ongoing support. Continuously update based on user input for a seamless, user-centric HRIS.

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2 Design user-centric interfaces and features

The second step to improving HRIS user experience and feedback is to design interfaces and features that are user-centric, meaning that they are aligned with the user needs and expectations identified in the previous step. This can be done by applying user interface (UI) and user experience (UX) design principles, such as simplicity, clarity, consistency, accessibility, feedback, and personalization. The design process should also involve user testing, prototyping, and iteration to validate and refine the solutions before implementing them.

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3 Implement user feedback mechanisms and channels

The third step to improving HRIS user experience and feedback is to implement feedback mechanisms and channels that allow the users to share their opinions, suggestions, complaints, and compliments about the system. This can be done by using various methods, such as rating scales, surveys, polls, reviews, comments, forums, chatbots, or helpdesks. The feedback mechanisms and channels should be easy to access, use, and respond to, and should provide timely and constructive feedback to the users.

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Tarun Kumar

Head, Associate Services (HR shared services) at Tech Mahindra
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The in-process feedback taken at the end of every transaction is the best way to identify issues and address the same. Service desk calls reflect issues with application in terms of usability.

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4 Analyze user feedback data and insights

The fourth step to improving HRIS user experience and feedback is to analyze the feedback data and insights collected from the users. This can be done by using quantitative and qualitative methods, such as descriptive statistics, sentiment analysis, text mining, or thematic analysis. The analysis should aim to identify the strengths, weaknesses, opportunities, and threats of the HRIS, as well as the user satisfaction, loyalty, and advocacy levels.

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5 Act on user feedback and communicate changes

The fifth step to improving HRIS user experience and feedback is to act on the feedback and communicate the changes made to the system based on the feedback. This can be done by prioritizing the feedback issues, implementing the improvements or fixes, and informing the users about the updates, enhancements, or new features. The communication should be clear, transparent, and respectful, and should acknowledge the user contribution and appreciation.

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6 Monitor user experience and feedback continuously

The sixth step to improving HRIS user experience and feedback is to monitor the user experience and feedback continuously and regularly. This can be done by using metrics, indicators, or tools, such as user satisfaction scores, net promoter scores, retention rates, churn rates, or user feedback dashboards. The monitoring should aim to measure the impact of the changes made to the system, as well as to identify any new or emerging user needs, expectations, or issues.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jason Tee (郑仲竣)

Head of People & Culture - Asia, GrowthOps | 30K Followers | Talent & Culture | Prioritizing People's Experience
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Enhancing HRIS user experience involves noting user feedback. Regularly collect insights through surveys or focus groups to identify pain points and priorities. Addressing common concerns, simplifying interfaces, and providing intuitive features can significantly improve usability. Establish a feedback loop, encouraging users to share their experiences and suggestions. Prioritize continuous improvement based on these insights to create an HRIS that aligns seamlessly with user needs and expectations.

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How can HRIS user experience and feedback be improved?

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3

4

5

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7

1 Identify user needs and expectations

2 Design user-centric interfaces and features

3 Implement user feedback mechanisms and channels

4 Analyze user feedback data and insights

5 Act on user feedback and communicate changes

6 Monitor user experience and feedback continuously

7 Here’s what else to consider

Human Resources

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How can HRIS user experience and feedback be improved?

1

2

3

4

5

6

7

1 Identify user needs and expectations

2 Design user-centric interfaces and features

3 Implement user feedback mechanisms and channels

4 Analyze user feedback data and insights

5 Act on user feedback and communicate changes

6 Monitor user experience and feedback continuously

7 Here’s what else to consider

Human Resources

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