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How can healthcare professionals improve their emotional intelligence?

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Emotional intelligence (EI) is the ability to recognize, understand, and manage your own and others' emotions. It is a crucial skill for healthcare professionals, especially when working with physicians, who often face high-stress, high-stakes, and high-demand situations. In this article, you will learn how to improve your EI and how it can benefit your career, your relationships, and your well-being.

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1 Assess your EI

The first step to improve your EI is to assess your current level of emotional awareness, expression, and regulation. You can use self-assessment tools, such as the Emotional Quotient Inventory (EQ-i), the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), or the Emotional and Social Competency Inventory (ESCI), to measure your EI skills and identify your strengths and areas for improvement. Alternatively, you can ask for feedback from your colleagues, supervisors, or mentors, who can provide you with valuable insights into how you communicate, collaborate, and cope with emotions in the workplace.

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Tarig Al Khuwaitir

Consultant Physician at Dr. Suleiman Al Habib Medical Group
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The moment you once have been a patient, your emotional intelligence will go through the roof. An alternative is what I call the "mother principle" , take care of a patient, like a mother treats her child, and he or she will go home.

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Amanda B. Hill

Advocate for doctors, healthcare lawyer, distinguished speaker
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One of the greatest things you can do is seek out some short course of therapy so that you can learn the tools to make assessments, gather up knowledge about your own strengths and weaknesses, and work on your emotions. It's a gift to yourself!

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Mike Ragain

Chief Medical Officer at UMC Health System
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We all struggle with seeing our “weaknesses” or opportunities. No one wants to look through the Johari window. To really assess yourself you need a trusted coach or colleague willing to give candid feedback. Of course you must also be courageous enough to receive the feedback.

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Jonathan Labman

Director at Simply Awake LL
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There's one way to improve emotional intelligence: practice, practice, and practice some more. Practice on your 'self' and practice on 'others.'

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Karen O Moore DNP. MS, RN, FACHE

Executive Nurse Leader at Hebrew Senior Life
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Doing a self assessment is the most important first step. You may be surprised by the results. Knows by your strengths as well as where you can improve will go a little g way to being more aware and seeing opportunities to build this muscle!

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2 Learn from your emotions

The second step to improve your EI is to learn from your emotions and use them as a source of information, motivation, and guidance. Emotions are not good or bad, they are signals that tell you what is important to you, what you need, and what you want. By paying attention to your emotions, you can better understand yourself and others, and make more informed and effective decisions. For example, if you feel frustrated or angry with a physician, you can use that emotion to identify the root cause of the conflict, such as a mismatch of expectations, values, or goals, and try to resolve it in a constructive way.

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Ashis Kumar Mishra

A Voice, A Dream, A Vision for change.
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In my experience, healthcare professionals can enhance their emotional intelligence by engaging in reflective practice and mindfulness. This involves taking time to reflect on interactions with patients and colleagues, acknowledging their own emotional responses, and considering the perspectives of others. Active listening and empathy are also critical skills to develop. By remaining present and attentive during exchanges, professionals can better understand and respond to the emotional cues of others. Regularly seeking feedback and participating in EI training can further aid in this personal development.

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3 Manage your emotions

The third step to improve your EI is to manage your emotions and express them appropriately and respectfully. Managing your emotions does not mean suppressing or ignoring them, but rather regulating them in a way that suits the situation and the person you are interacting with. For example, if you feel anxious or nervous before a presentation, you can use relaxation techniques, such as deep breathing, visualization, or positive affirmations, to calm yourself down and boost your confidence. On the other hand, if you feel excited or happy after a successful outcome, you can share your joy and gratitude with your team and celebrate your achievements.

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Mike Ragain

Chief Medical Officer at UMC Health System
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Part of an emotional response is physical. The adrenaline surge. I think regular exercise is crucial to help provide an outlet for this energy.

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Ashis Kumar Mishra

A Voice, A Dream, A Vision for change.
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In my experience, healthcare professionals can enhance their emotional intelligence by actively practicing empathy and active listening with patients and colleagues. By genuinely trying to understand and validate others' feelings, they can create a more compassionate care environment. Regular self-reflection on their interactions can also provide insights into their emotional responses and help them develop better strategies for emotional regulation.

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Shajida Espat Reich

Entrepreneur, Integrative EyeCare Provider
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Managing emotions is imperative. Often, the perspective and facts do not align. Delaying emotions to align perspective/s, facts and strategic response is best for all involved.

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4 Empathize with others

The fourth step to improve your EI is to empathize with others and show genuine interest and concern for their emotions, perspectives, and needs. Empathy is the ability to put yourself in someone else's shoes and understand how they feel and why they feel that way. It is a key skill for building trust, rapport, and collaboration with physicians and other healthcare professionals. To empathize with others, you can use active listening skills, such as asking open-ended questions, paraphrasing, reflecting, and summarizing, to show that you are paying attention and that you care. You can also use nonverbal cues, such as eye contact, facial expressions, and body language, to convey empathy and support.

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Ashis Kumar Mishra

A Voice, A Dream, A Vision for change.
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One thing I've found helpful is for healthcare professionals to engage in regular reflective practice, taking time to consider their interactions with patients and colleagues. This fosters greater self-awareness and helps in understanding others' emotions. Seeking feedback and engaging in emotional intelligence training workshops can be invaluable for continuous EI development.

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5 Communicate effectively

The fifth step to improve your emotional intelligence is to communicate effectively and assertively with physicians and other healthcare professionals. Effective communication is essential for avoiding misunderstandings, resolving conflicts, and achieving goals. To do this, use “I” statements to express your emotions, opinions, and requests without blaming or judging others. Additionally, use “you” statements to acknowledge and appreciate others’ contributions without flattering or exaggerating. Finally, use “we” statements to emphasize common ground, mutual understanding, and cooperation without sacrificing or ignoring your own or others’ interests.

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Ashis Kumar Mishra

A Voice, A Dream, A Vision for change.
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In my experience, healthcare professionals can enhance their emotional intelligence by actively practicing empathy and active listening. By genuinely trying to understand the emotions and perspectives of others, they can respond more compassionately and effectively. Regular self-reflection on their interactions and seeking feedback can also lead to greater emotional awareness and control.

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6 Practice regularly

The sixth and final step to improve your EI is to practice regularly and consistently. EI is not a fixed trait that you are born with or without, but a dynamic skill that you can develop and enhance through learning and experience. The more you practice your EI skills, the more natural and automatic they will become, and the more benefits you will reap. You can practice your EI skills in various situations, such as during meetings, presentations, consultations, feedback sessions, or social events, and with different people, such as physicians, patients, colleagues, supervisors, or friends. You can also seek feedback, coaching, mentoring, or training to further improve your EI skills and performance.

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NinaRose C.

Healthcare Professional with a Decade of Experience Specializing in Ambulatory Care, Transitional Care Management & Psych | MSN-FNP Candidate
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Absolutely, emotional intelligence (EI) is indeed a dynamic skill that can be honed with practice and experience. It's like a muscle that strengthens with regular exercise. The more you engage with your emotions and the emotions of others, the more adept you become at navigating emotional landscapes. Practicing EI skills in diverse situations and with various individuals, as you mentioned, can provide a wealth of experiences to learn from. Each interaction is an opportunity to observe, reflect, and improve. Feedback, coaching, mentoring, and training are invaluable resources for EI development. They provide external perspectives that can highlight blind spots and offer constructive ways to enhance EI skills.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Joaquin V.

Médico
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Self-care. Paying more attention can improve introspection to start off. Assertiveness, empathy and open-mindedness follows.

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How can healthcare professionals improve their emotional intelligence?

1

2

3

4

5

6

7

1 Assess your EI

2 Learn from your emotions

3 Manage your emotions

4 Empathize with others

5 Communicate effectively

6 Practice regularly

7 Here’s what else to consider

Working with Physicians

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How can healthcare professionals improve their emotional intelligence?

1

2

3

4

5

6

7

1 Assess your EI

2 Learn from your emotions

3 Manage your emotions

4 Empathize with others

5 Communicate effectively

6 Practice regularly

7 Here’s what else to consider

Working with Physicians

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感谢您的反馈

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