How can Facility Managers measure their team's effectiveness?

2 Service quality

Another metric that reflects your team's effectiveness is the quality of the services you provide. You can measure service quality by setting and monitoring specific standards, criteria, or indicators for each service or project. For example, you can track the completion time, accuracy, compliance, safety, or cost of your tasks and activities. You can also use quality assurance tools, such as audits, inspections, or checklists, to evaluate your team's work and identify any errors, defects, or risks.

4 Team engagement

Team engagement measures how committed, motivated, and satisfied your team members are with their work and their organization. Engaged teams are more likely to perform well, collaborate, innovate, and stay loyal. You can measure team engagement by conducting surveys, interviews, or focus groups with your team members. You can ask them to rate their level of satisfaction, motivation, recognition, empowerment, or alignment with your organization's vision, mission, and values.

5 Team collaboration

Team collaboration measures how well your team members work together, communicate, share information, and support each other. Collaborative teams are more likely to achieve better results, solve problems, learn from each other, and create a positive work culture. You can measure team collaboration by observing your team's interactions, behaviors, and attitudes. You can also use collaboration tools, such as online platforms, chat apps, or video conferencing tools, to facilitate your team's communication and cooperation.

6 Team development

Team development measures how much your team members grow, learn, and improve their skills and competencies. Developing teams are more likely to adapt to changes, overcome challenges, and deliver innovative solutions. You can measure team development by assessing your team's skills and knowledge, using tests, quizzes, or self-evaluations. You can also use training programs, coaching sessions, or mentoring schemes, to provide your team with learning opportunities and feedback.