How can Business Relationship Management professionals excel in behavioral interviews?

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Behavioral interviews are a common way for employers to assess how candidates handle various work situations and challenges. They are especially relevant for Business Relationship Management (BRM) professionals, who need to demonstrate their skills in building trust, communicating effectively, and delivering value to their stakeholders. In this article, you will learn some tips on how to prepare for and excel in behavioral interviews as a BRM professional.

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1 Understand the BRM competencies

Before you go to any interview, you should review the core competencies that define the BRM role and how they align with the job requirements. According to the BRM Institute, these competencies include strategic partnering, business IQ, portfolio management, provider domain knowledge, business transition management, and powerful communication. You should be able to explain how you have applied these competencies in your previous or current roles, and how they help you achieve your goals and outcomes.

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2 Use the STAR method

Answering behavioral questions effectively can be done using the STAR method, which stands for Situation, Task, Action, and Result. This method helps you organize your response in a concise way and demonstrate how you have managed a particular scenario. For instance, if you are asked to discuss a time when you had to manage a difficult stakeholder, you can use the STAR method like this: first, provide a brief description of the context and challenge; second, explain your role and responsibility, as well as what you wanted to accomplish; third, detail the steps taken to address the situation and resolve the issue; finally, emphasize the outcome of your action and what you learned from the experience.

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Esther Mose MBA,CRB. 4th

Award Winning Branch Manager at Absa Bank Kenya PLC
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The STAR (Situation, Task, Action, Result) model is effective in behavioral interviews. Business Relationship Managers can excel by: 1. Situation: - Clearly describing a relevant business scenario they faced. 2. Task: - Outlining the specific goals and challenges associated with the situation. 3. Action: - Detailing the steps taken to address the task, emphasizing skills and competencies. 4. Result: - Concluding with the positive outcomes of their actions, showcasing their impact. This structured approach helps in conveying experiences effectively, demonstrating competencies, and aligning responses with the interviewer's expectations.

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3 Prepare examples and stories

To make your answers more memorable and convincing, you should prepare some examples and stories that illustrate your BRM skills and competencies. You can draw from your past or current projects, initiatives, or relationships that showcase your achievements and challenges. Additionally, you should anticipate some common behavioral questions related to the BRM role. For example, how do you establish rapport and trust with stakeholders? How do you communicate and influence across different levels and functions? How do you prioritize and manage your portfolio of business demands and opportunities? How do you collaborate and co-create value with service providers? And how do you facilitate and support business change and transformation?

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4 Practice and get feedback

The best way to improve your interview performance is to practice and get feedback. You can ask a friend, a colleague, or a mentor to conduct a mock interview with you, and give you constructive feedback on your answers, your body language, and your tone of voice. You can also record yourself and review your responses, and identify areas for improvement. The more you practice, the more confident and comfortable you will be in the actual interview.

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5 Be positive and authentic

Finally, you should always be positive and authentic in your behavioral interviews. You should focus on the positive aspects of your work experiences, and avoid criticizing or blaming others. You should also be honest and realistic about your strengths and weaknesses, and show your willingness to learn and grow. Remember that behavioral interviews are not only about your skills and competencies, but also about your personality and fit with the organization and culture.

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Meenakshi Pandey

FOUNDER /HR PROFESSIONAL/BUSINESS WOMAN/TEAM LEADER at SOURCE TRACE CONSULTING PVT.LTD "Work for your passion else don't work", Try to say NO to the work which doesn't support your mental health.
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I found this only usefull as per my perspective so be positive and authentic is the only way to have good business relationships.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can Business Relationship Management professionals excel in behavioral interviews?

1

2

3

4

5

6

1 Understand the BRM competencies

2 Use the STAR method

3 Prepare examples and stories

4 Practice and get feedback

5 Be positive and authentic

6 Here’s what else to consider

Business Relationship Management

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How can Business Relationship Management professionals excel in behavioral interviews?

1

2

3

4

5

6

1 Understand the BRM competencies

2 Use the STAR method

3 Prepare examples and stories

4 Practice and get feedback

5 Be positive and authentic

6 Here’s what else to consider

Business Relationship Management

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