How can BSS support telecom operators in launching new products and services faster and cheaper?

2 Digital BSS

A digital BSS is one that leverages the power of data, analytics, and artificial intelligence (AI) to enhance customer experience, optimize operations, and generate new revenue streams. It enables operators to offer personalized and contextualized products and services, based on customer behavior, preferences, and needs. It also allows operators to monitor and improve key performance indicators (KPIs), such as customer satisfaction, retention, and loyalty, using real-time insights and recommendations. A digital BSS also creates new opportunities for operators to monetize their data assets, such as by offering data-driven services to third-party partners or customers.

3 Open BSS

An open BSS is one that supports interoperability and integration with other systems, platforms, and services, both within and outside the telecom domain. It enables operators to leverage the benefits of a diverse and dynamic ecosystem, such as by accessing new capabilities, functionalities, and resources, or by creating new value propositions, partnerships, and business models. An open BSS also fosters innovation and co-creation, by allowing operators to experiment with new ideas, technologies, and solutions, or by engaging with customers and other stakeholders in a collaborative and transparent manner.

4 Cloud-native BSS

A cloud-native BSS is one that is designed and built for the cloud, using cloud-native technologies, principles, and practices. It enables operators to achieve scalability, flexibility, and resilience, by deploying and managing their BSS applications and services across multiple cloud environments, such as public, private, or hybrid. It also enables operators to reduce costs, complexity, and risks, by leveraging the cloud's capabilities, such as automation, orchestration, security, and compliance. A cloud-native BSS also empowers operators to accelerate their digital transformation, by enabling them to adopt new technologies, such as microservices, containers, and serverless computing.

5 Customer-centric BSS

A customer-centric BSS is one that puts the customer at the heart of everything, from strategy to execution. It enables operators to deliver products and services that meet or exceed customer expectations, by understanding their needs, preferences, and pain points, and by providing them with value, convenience, and choice. It also enables operators to build trust and loyalty with customers, by ensuring consistent and seamless interactions across multiple channels, touchpoints, and devices, and by providing them with support, feedback, and rewards. A customer-centric BSS also drives growth and profitability for operators, by increasing customer acquisition, retention, and advocacy.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?