How can airport leaders improve employee morale and productivity through organizational culture?

2 Define your desired culture

Once you have a clear picture of your current culture, you need to define what kind of culture you want to create or enhance. You should consider your vision, mission, values, and goals, as well as the expectations and needs of your employees, customers, and stakeholders. You should also think about the challenges and opportunities that your airport faces, such as competition, regulation, technology, or sustainability. You should articulate your desired culture in a clear and compelling way that inspires and guides your employees.

3 Communicate and model your desired culture

To improve your organizational culture, you need to communicate and model it consistently and effectively. You should use various channels and formats to share your vision, mission, values, and goals with your employees, such as meetings, newsletters, intranet, posters, or videos. You should also demonstrate your desired culture through your actions, decisions, and behaviors. You should lead by example and show your employees how to embody the values and norms that you want to promote.

4 Align your policies and practices with your desired culture

Another way to improve your organizational culture is to align your policies and practices with it. You should review and revise your systems and processes to ensure that they support and reinforce your desired culture. For example, you should align your hiring, training, performance management, reward, and recognition practices with your values and goals. You should also create opportunities for your employees to learn, grow, collaborate, and innovate in line with your culture.

5 Engage and empower your employees

A key factor in improving your organizational culture is to engage and empower your employees. You should involve your employees in the process of creating and maintaining your culture. You should solicit their input, feedback, and ideas on how to improve the culture. You should also empower them to take ownership and responsibility for their work and their contribution to the culture. You should encourage them to share their opinions, suggestions, and best practices with their colleagues and managers.

6 Monitor and evaluate your culture

Finally, you should monitor and evaluate your culture regularly and systematically. You should use the same or similar methods that you used to assess your current culture to measure the progress and impact of your culture improvement efforts. You should track indicators such as employee engagement, satisfaction, retention, productivity, performance, quality, safety, and customer service. You should also celebrate your achievements and recognize your employees for their role in improving the culture. You should also identify areas for improvement and adjust your actions accordingly.