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How can active listening help you promote diversity and inclusion in peer support?

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Peer support is a valuable way to help others who share similar experiences, challenges, or goals. However, peer support also requires respect, empathy, and understanding of the diversity and inclusion of different perspectives, backgrounds, and identities. One of the most important skills that can help you promote diversity and inclusion in peer support is active listening. Active listening is more than just hearing what someone says; it is also paying attention, showing interest, and providing feedback. In this article, you will learn how active listening can help you improve your peer support practice and foster a more inclusive and supportive environment.

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Dave Tran {Phuoc Tri}

Recruitment & Career Guidance Expert | Empowering Talent to Build Successful Careers??
Chris Trupp

Manager, Design Thinker & Lived Experience Leader.

1 What is active listening?

Active listening is a communication skill that involves listening attentively and intentionally to what someone is saying, without interrupting, judging, or imposing your own opinions or solutions. Active listening also involves using verbal and non-verbal cues to show that you are following and understanding the speaker, such as nodding, eye contact, and paraphrasing. Active listening can help you build trust, rapport, and empathy with the speaker, as well as clarify any misunderstandings or confusion.

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2 Why is active listening important for diversity and inclusion?

Diversity and inclusion are vital for peer support, as they demonstrate the recognition and appreciation of the various experiences, identities, and needs of those being supported. Additionally, diversity and inclusion foster a sense of belonging, empowerment, and respect. To promote diversity and inclusion in peer support through active listening, it is important to show that you value the speaker's perspective, even if it differs from yours. Acknowledging the speaker's feelings, emotions, and challenges is also essential. Moreover, you should encourage the speaker to share more of their story without interrupting or directing the conversation. Additionally, you can learn from the speaker's unique experiences without stereotyping or making assumptions. Finally, ask open-ended questions that invite the speaker to explore their thoughts, feelings, and options without leading or influencing them.

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Chris Trupp

Manager, Design Thinker & Lived Experience Leader.
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Like with most approaches, being non-judgmental in your approach is imperative in this space. Oppression is traumatic in itself, so making the effort to acknowledge and validate someone's experiences can be invaluable in building trust and rapport. Don't be afraid of being curious and asking questions, especially if you don't understand something fully.

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3 How can you practice active listening in peer support?

Active listening is not a natural or easy skill for everyone; it requires practice, patience, and awareness. To practice active listening in peer support, you should prepare yourself mentally and emotionally before engaging in a conversation. Clear your mind of any distractions, biases, or preconceptions, and focus on the speaker and their needs. Create a safe and comfortable space for the speaker to express themselves freely and honestly by choosing a quiet and private location, turning off your phone or other devices, and avoiding any interruptions or distractions. Additionally, use positive body language and eye contact to show that you are attentive and interested in what the speaker is saying. Utilize verbal cues such as “yes”, “I see”, “mm-hmm”, and “go on” to encourage the speaker to continue. Ask open-ended questions that allow the speaker to elaborate, explain, or explore their thoughts, feelings, and options. Lastly, avoid interrupting, arguing, or giving advice to the speaker; respect their pace, style, and choices of expression.

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Dave Tran {Phuoc Tri}

Recruitment & Career Guidance Expert | Empowering Talent to Build Successful Careers??
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+ Give your full attention without interrupting or rushing responses. + Observe nonverbal cues like tone and body language for deeper understanding. + Paraphrase back key points to ensure you understand properly. + Ask open-ended questions to learn more rather than make assumptions. + Avoid judgmental language. Meet people where they are. + Reflect on your own biases. Check impressions to prevent skewing. + Be present and engaged - don't just wait for your turn to talk. + Summarize and validate multiple perspectives without taking sides. + Recognize each person's experiences as unique and real for them. + Listen first to understand. Finding common ground comes later.

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Chris Trupp

Manager, Design Thinker & Lived Experience Leader.
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Don't forget to be genuinely interested in what someone is saying. Micro-expressions, open questioning and reflecting back is important, however empty, if not approach with authenticity and genuine empathy.

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4 What are the benefits of active listening for peer support?

Active listening can help you enhance your peer support practice and outcomes in many ways. For example, it can assist in establishing and maintaining a trusting, respectful, and supportive relationship with the speaker, as well as creating an inclusive and diverse environment. Furthermore, it can empower and motivate the speaker to discover and pursue their own goals, while helping to improve communication, listening, and feedback skills. Moreover, active listening can enrich your own learning and growth as a peer supporter by exposing you to different perspectives, experiences, and insights.

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5 How can you improve your active listening skills?

Improving active listening skills requires practice, feedback, and reflection. You can seek feedback from the speaker or other peer supporters on how well you are listening and providing feedback. Reflect on your conversations and identify what you did well and what you can improve. Learn from other peer supporters who are good at active listening by observing them and asking for tips. Additionally, practice active listening in your everyday life to notice how it affects your communication and relationships.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Chris Trupp

Manager, Design Thinker & Lived Experience Leader.
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Be sensitive AND responsive to various backgrounds, identifies, communities and expressions. It's not enough anymore to be just accepting, but go further into uplifting, celebrating and actively supporting our uniqueness. Education is your friend here, and approaching all conversations with empathy will always be a great start.

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How can active listening help you promote diversity and inclusion in peer support?

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4

5

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1 What is active listening?

2 Why is active listening important for diversity and inclusion?

3 How can you practice active listening in peer support?

4 What are the benefits of active listening for peer support?

5 How can you improve your active listening skills?

6 Here’s what else to consider

Peer Support

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How can active listening help you promote diversity and inclusion in peer support?

1

2

3

4

5

6

1 What is active listening?

2 Why is active listening important for diversity and inclusion?

3 How can you practice active listening in peer support?

4 What are the benefits of active listening for peer support?

5 How can you improve your active listening skills?

6 Here’s what else to consider

Peer Support

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