登录查看更多内容

How can active listening help you identify communication breakdowns in a team?

由人工智能和领英社区提供技术支持

Communication breakdowns can happen in any team, especially when there is stress, conflict, or ambiguity. They can lead to misunderstandings, frustration, and poor performance. How can you prevent or resolve them effectively? One key skill that can help you is active listening. Active listening is not just hearing what others say, but also paying attention to their tone, body language, and emotions. It also involves asking questions, paraphrasing, and giving feedback to show that you understand and care. In this article, you will learn how active listening can help you identify communication breakdowns in a team and how to practice it in different situations.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

Grant Mullen

Leadership and Sales Specialist. Business and People Builder. Resilience and Solution focused change maker.
Elzette de Bruyn

Honors degree in Educational Psychology. Registered at HPCSA for private practice ( Registered Counsellor )…

1 Benefits of active listening

Active listening can help you identify communication breakdowns in a team by allowing you to detect signs of confusion, disagreement, or dissatisfaction among members. It can also be used to clarify expectations, roles, and responsibilities, as well as build trust and rapport. Moreover, active listening can be used to encourage collaboration and creativity by inviting feedback, suggestions, or questions from others and acknowledging their contributions.

添加您的观点

Grant Mullen

Leadership and Sales Specialist. Business and People Builder. Resilience and Solution focused change maker.
举报内容
There are two key learnings I am grateful for in life regarding this topic. 1. The person who does all of the talking does all of the buying. 2. Questions are the answers. When my team pop in for a visit, generally it is because they need to be heard, and more than that; they want to feel understood. I believe that if a person has a problem, they have usually identified the solution as well. As a leader, it is my job to draw the answer out from them and give them permission to shine when they apply their own learning to a situation. Active listening for me involves feeding them back to them and allowing them to hear themselves back with context and perspective via a question or three. I hope this response helps.

已翻译

赞
Irina Draghici

Community Manager
举报内容
In my opinion, I guess someone that listens actively, not only has the chance of identifying potential issues within the team, but also presents themselves as a trustworthy leader, thus encouraging everyone to come and seek advice or admit that they might have done something wrong,which rarely ever happens nowadays.

已翻译

赞

2 Barriers to active listening

Active listening can be difficult in certain scenarios, such as when you have to deal with noise, phone calls, emails, or biases while trying to listen. It can also be challenging when you experience emotions or conflicts, like feeling angry when someone disagrees with you or avoiding someone who has offended you. Additionally, time or pressure can make active listening more difficult, such as when you need to listen to a lot of information quickly or make a fast decision.

添加您的观点

Elzette de Bruyn

Honors degree in Educational Psychology. Registered at HPCSA for private practice ( Registered Counsellor ). Psychometric testing
举报内容
There are also other barriers to active listening such as: Judging This is when individuals prematurely judge or form opinions about what they're hearing, they may not fully engage in active listening. And Response Preparation: Sometimes people focus more on what they want to say next rather than truly listening to the speaker, which can impede active listening.

已翻译

赞

3 Strategies for active listening

To effectively practice active listening and overcome any barriers, it’s important to prepare yourself beforehand. Make sure you are in a comfortable and quiet place, turn off or mute your devices, and clear your mind of other thoughts or worries. It’s also essential to focus on the speaker, maintain eye contact, nod, smile, or use other gestures to show that you are interested and attentive. Additionally, don’t interrupt, finish their sentences, or change the topic. After listening to someone, reflect and respond by paraphrasing what they said or asking them to repeat it if you are not sure. Ask open-ended questions to clarify or explore their ideas or feelings and give feedback or suggestions if appropriate. Finally, thank them for sharing and summarize the main points or actions.

添加您的观点

4 Examples of active listening

Illustrating how active listening can help identify communication breakdowns in a team, consider the following scenarios. In the first, you are leading a project and notice one team member is not participating. To apply active listening, express your concern and appreciation for their work. Ask them how they are feeling about the project and what challenges they are facing. Listen to their answers and paraphrase them to show understanding. Ask what they need from you and the team, offer support, and agree on goals and actions. In the second, you disagree with a team member's approach to a task. Acknowledge their perspective and explain yours. Ask why they think their approach is better and what benefits or risks it has. Compare and contrast the pros and cons of each approach and suggest a compromise or solution. In the third, you are giving feedback to a team member who is defensive or resistant. Start by stating the purpose of the feedback. Ask how they feel about their performance and what they think they did well or need to improve. Listen to their self-evaluation and provide specific examples and suggestions. Ask for their input or agreement.

添加您的观点

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Mike Nichols

?? Unlocking the Invisible Edge | ?? High-Performance Consultant | ?? Author
举报内容
Any breakdown in communication involves misunderstanding between the message sent and the message received. This misunderstanding can stem from many things including the focus, biases, and map of the world of one or both of the participants. Active listening involves removing your judgement and assumptions.

已翻译

赞

Emotional Intelligence

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can active listening help you identify communication breakdowns in a team?

1

2

3

4

5

1 Benefits of active listening

2 Barriers to active listening

3 Strategies for active listening

4 Examples of active listening

5 Here’s what else to consider

Emotional Intelligence

给文章评分

感谢您的反馈

更多Emotional Intelligence相关文章

更多相关阅读内容

How can active listening help you identify communication breakdowns in a team?

1

2

3

4

5

1 Benefits of active listening

2 Barriers to active listening

3 Strategies for active listening

4 Examples of active listening

5 Here’s what else to consider

Emotional Intelligence

给文章评分

感谢您的反馈

查看其他技能