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Here's how you can spot and nurture leadership potential among your airport team.

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In the dynamic environment of an airport, spotting and nurturing leadership within your team is crucial for smooth operations and long-term success. The right leaders can inspire others, make decisive choices, and keep the airport humming even in the face of unexpected challenges. As someone involved in airport management, it's your job to identify those individuals who show the spark of leadership and to help them develop their potential. It's not just about having the necessary technical skills; it's about having the vision to see the bigger picture and the people skills to motivate a team.

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Rohitesh Prasad (RP) LAME, MBA.

Line Maintenance Engineering Manager at Air New Zealand. NZCAA / CASA LAME.University of Otago MBA.
Claudine Spencer, MBAA

Aviation Professional, Operations Management, Marketing and Sales
Hilton Rayol

Consultor Aeronáutico | Especialista em Seguran?a de Voo e Direito Aeronáutico

1 Spotting Leaders

To spot a potential leader in your airport team, look for individuals who naturally take initiative and are respected by their peers. These are the team members who offer solutions when problems arise and who are willing to go above and beyond their job description. They often have a positive attitude and a willingness to learn and adapt. These traits are invaluable in a leader, especially in the fast-paced airport setting where quick thinking and effective communication are essential.

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Rohitesh Prasad (RP) LAME, MBA.

Line Maintenance Engineering Manager at Air New Zealand. NZCAA / CASA LAME.University of Otago MBA.
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Leadership traits that are reflective of their being or innate self is essential for a foundational base to cultivate on. What transpires them to go above and beyond and understand the culture dynamics that drive their business. Managers and leaders need to establish the trust and confidence in their team to ensure the reciprocal atttitudes and actions foster an environment of growth and risk management coupled with a process that is fair, robust and transparent.

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Claudine Spencer, MBAA

Aviation Professional, Operations Management, Marketing and Sales
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There can be so much talent within an organization. To identify these leaders organizations can develop ways to identify the skill set of individuals and when identified place them in areas that will benefit these employees and the organization. Identifying and retaining can create sustainably and operational efficiency.

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Hilton Rayol

Consultor Aeronáutico | Especialista em Seguran?a de Voo e Direito Aeronáutico
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Em um ambiente aeroportuário dinamico e desafiador, identificar um potencial líder é crucial para garantir a eficiência operacional, a seguran?a dos passageiros e a satisfa??o dos clientes. Um potencial líder demonstra uma comunica??o clara, eficaz e empática. Líderes em potencial s?o aqueles que n?o esperam ser instruídos para agir. Um potencial líder mostra resiliência em situa??es de press?o, mantendo a calma e a compostura. Um bom líder mediará conflitos de maneira justa e equitativa, buscando solu??es que beneficiem todas as partes envolvidas e promovam um ambiente de trabalho harmonioso.

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Lorena Garcia

Experienced Organizational Psychologist with a decade in the airline industry. Expert in optimizing workplace dynamics for success. ? #OrganizationalPsychology #AviationPro
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Leadership can be increased by supporting and encouraging staff to seek solutions rather than bringing problems. It is not so much about knowing all the information, but about knowing how to find the necessary information and being able to convey it. If a person can influence, communicate effectively, delegate, recognize the efforts of others, and, above all, is not afraid to “get their hands dirty” to achieve beneficial results, then you have an excellent potential leader in front of you.

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2 Communication Skills

Leadership in airport management demands exceptional communication skills. When you identify a team member who articulates ideas clearly and listens actively, you've found a candidate for leadership. Strong communicators can bridge gaps between diverse groups within the airport, from ground staff to air traffic controllers, ensuring everyone is on the same page. Encourage these individuals to take on roles that require coordination and dialogue, as practice refines their natural talent.

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Claudine Spencer, MBAA

Aviation Professional, Operations Management, Marketing and Sales
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Exceptional leadership encourages feedback. Feedback fosters the use of communication which can be used improve an organization. Communication from employees can help leaders also to identify qualities in individual which can be used to promote and foster these employees and help the organization to retain the best talents and provide the best service.

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3 Decision Making

A potential leader demonstrates sound decision-making skills, often under pressure. In an airport, situations evolve rapidly, and a leader must assess information swiftly to make informed choices that ensure safety and efficiency. Nurture this ability by providing opportunities for team members to lead projects or handle complex tasks. This not only builds their confidence but also allows you to evaluate their judgment and problem-solving capabilities.

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Claudine Spencer, MBAA

Aviation Professional, Operations Management, Marketing and Sales
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Having the ability to make sound decisions within the shortest time is important to reduce exposure and minimize the potential escalation of a situation. Having employees who can contribute to excellent decision making will make a great team.

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Hilton Rayol

Consultor Aeronáutico | Especialista em Seguran?a de Voo e Direito Aeronáutico
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A tomada de decis?o é uma habilidade fundamental para qualquer líder, especialmente em um ambiente t?o dinamico e desafiador como um aeroporto. Neste contexto, as decis?es precisam ser rápidas, precisas e baseadas em informa??es confiáveis, já que afetam diretamente a seguran?a, a eficiência operacional e a satisfa??o dos passageiros.

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4 Team Building

Leaders are only as effective as the teams they build. Look for those who foster teamwork and collaboration, as these are the individuals who can unite a group to achieve common goals. Encourage them to lead team meetings or manage small groups to hone their team-building skills. This experience will prepare them for larger leadership roles and teach them how to nurture talent within their own teams.

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Hilton Rayol

Consultor Aeronáutico | Especialista em Seguran?a de Voo e Direito Aeronáutico
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A forma??o de uma equipe eficiente no ambiente aeroportuário é fundamental para assegurar opera??es seguras, rápidas e satisfatórias para os passageiros. A diversidade de fun??es e a necessidade de uma colabora??o harmoniosa entre diferentes departamentos exigem uma abordagem estratégica na constru??o e manuten??o de equipes.

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5 Handling Stress

The airport environment can be stressful, with high stakes and tight schedules. A leader must handle stress with grace, maintaining composure when faced with challenges. Observe how team members react in high-pressure situations. Those who remain calm and can think clearly are demonstrating leadership qualities. Provide support and training in stress management techniques to help these individuals strengthen this vital skill.

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Hilton Rayol

Consultor Aeronáutico | Especialista em Seguran?a de Voo e Direito Aeronáutico
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O ambiente aeroportuário é dinamico e pode ser extremamente estressante devido à sua natureza rápida, a necessidade de tomar decis?es rápidas e precisas, e a constante intera??o com passageiros e colegas. Gerenciar o estresse de forma eficaz é crucial para manter a produtividade, a seguran?a e o bem-estar dos funcionários.

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6 Continuous Learning

Finally, a leader in airport management must be committed to continuous learning. The industry is always evolving, and leaders need to stay informed about new regulations, technologies, and best practices. Encourage your promising leaders to pursue further education, whether through formal courses or on-the-job training. This not only benefits their personal growth but also brings fresh insights and ideas to your airport operations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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MD Khaja Vali

Apron Controller | Aviation Enthusiast | Naval Aviation Veteran
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If people with leadership qualities are identified, relevant responsibilities should be delegated to them. This not only boosts their confidence but also contributes to the organization's growth.

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Here's how you can spot and nurture leadership potential among your airport team.

1

2

3

4

5

6

7

1 Spotting Leaders

2 Communication Skills

3 Decision Making

4 Team Building

5 Handling Stress

6 Continuous Learning

7 Here’s what else to consider

Airport Management

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Here's how you can spot and nurture leadership potential among your airport team.

1

2

3

4

5

6

7

1 Spotting Leaders

2 Communication Skills

3 Decision Making

4 Team Building

5 Handling Stress

6 Continuous Learning

7 Here’s what else to consider

Airport Management

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