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Here's how you can showcase empathy and compassion as a patient advocate using emotional intelligence.

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As a patient advocate, your role is pivotal in bridging the gap between healthcare providers and patients. To be effective, it's essential to harness emotional intelligence—a blend of self-awareness, empathy, and social skills—to truly understand and support those you advocate for. Emotional intelligence allows you to navigate complex emotional landscapes and ensures that patients feel heard, understood, and respected throughout their healthcare journey. By honing these skills, you can elevate the standard of advocacy, providing a compassionate ear and a strong voice for those in need.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN

1 Active Listening

Active listening is the cornerstone of emotional intelligence in patient advocacy. It involves fully concentrating on what is being said rather than just passively 'hearing' the message of the patient. By engaging with the patient, reflecting on their words, and asking clarifying questions, you demonstrate that their concerns are important. This validates their feelings and builds trust, which is crucial for effective advocacy. Remember, it's not just about solving problems; it's about understanding the patient's perspective and providing support that aligns with their needs and values.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN
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I remember a time when an elderly patient kept pressing her call button. Instead of rushing in and out, I sat down, held her hand, and truly listened. Turns out, she wasn't in pain - she was scared about her upcoming surgery. By giving her my full attention, I could address her fears and provide comfort. Sometimes, the best medicine is a caring ear! ??

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Laurel Wilson

International Women's Health/Perinatal Speaker, Menopause Wellness Advocate, Speaker Coach and Consultant, and Academic Development Specialist at GOLD Learning Online Education
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I use the concepts of HeartMath when working with my clients. I get in a state of coherence before I work with someone to be fully present and be calm and focused for the person I am supporting. This can be done with heart-focused breathing. First, tune into your heart space. Imagine your breath flowing in and out of your heart center. Maintain deep and slow breaths to the count of five. Next, remember a positive event/emotion you have experienced. Bath in that emotion for a few breaths. This is a quick way to get into a state of coherence, which will help you have clarity when counseling and positively impact the heart resonance of your client, as well. Being in a state of heart coherence positively affects one's emotional intelligence.

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2 Empathy Display

Empathy is the ability to understand and share the feelings of another. As a patient advocate, showing empathy means more than just offering sympathy; it involves connecting with patients on an emotional level. To do this effectively, you must be attuned to the subtle cues in a patient's language and behavior that indicate how they're feeling. This can involve acknowledging their fears, sharing in their frustrations, or celebrating their successes. By demonstrating empathy, you create a supportive environment that can greatly improve a patient's healthcare experience.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN
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During a particularly tough shift in the oncology ward, I met a young dad struggling with his diagnosis. I shared how my own father battled cancer, and how it made me a more compassionate nurse. That personal connection helped him open up about his fears for his kids. Remember, it's okay to let patients see our human side - it builds trust and understanding. ??

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3 Emotional Regulation

Emotional regulation is crucial for patient advocates. It involves managing and responding to your emotions in a way that is considered and appropriate. When faced with stressful situations or emotional outbursts from patients, staying calm and composed is key. This doesn't mean suppressing your feelings but rather understanding them and responding in a way that maintains a supportive atmosphere. By modeling emotional regulation, you also help patients manage their own emotions, which can be particularly beneficial in a healthcare setting where emotions often run high.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN
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We've all had those days when everything goes wrong, right? Last week, after a series of difficult patients and a mountain of paperwork, I was at my wit's end. But I took a deep breath, stepped into the break room for 5 minutes, and reset. Our patients deserve our best selves, even on tough days. Self-care isn't selfish - it's necessary! ??

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4 Constructive Communication

Constructive communication is essential in showcasing empathy and compassion. It's not just about what you say but how you say it. Your choice of words, tone of voice, and body language all contribute to the message you're conveying. When communicating with patients, it's important to be clear, honest, and supportive. This means avoiding medical jargon, being transparent about processes and procedures, and encouraging patients to express their concerns and preferences. Effective communication can alleviate fears and build a foundation of trust and mutual respect.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN
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When explaining a complex treatment plan to a patient who spoke limited English, I noticed his confusion. Instead of just repeating myself louder (we've all been there! ??), I used simple drawings, got a translator involved, and encouraged questions. Clear, patient communication can literally be a lifesaver. ??

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5 Problem-Solving Skills

Problem-solving is an integral part of patient advocacy. Utilizing emotional intelligence in this context means not only addressing the immediate issue but also understanding the emotional impact it has on the patient. You must be able to identify problems, consider the patient's emotional state, and collaborate on solutions that meet their needs. This approach not only resolves issues but also empowers patients, making them feel valued and involved in their own care. A compassionate problem-solving strategy can significantly enhance patient satisfaction and outcomes.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN
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?? Remember that time the pharmacy was backed up and our floor was short on pain meds? Instead of panicking, I collaborated with the charge nurse to prioritize patients, communicated clearly with families about the delay, and found alternative comfort measures where possible. Thinking on our feet is part of the job description! ??

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6 Supportive Presence

Being a supportive presence is perhaps the most profound expression of empathy and compassion in patient advocacy. Your presence can offer comfort during difficult times and make patients feel less alone in their healthcare journey. It's about being there for them, not just physically but emotionally as well. This might involve holding a hand during a tough diagnosis or simply being a reassuring figure in the room. Your unwavering support can have a lasting impact on a patient's well-being and perception of their care.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | BSN
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?? Sometimes, we can't fix everything - but we can always be there. I'll never forget sitting with a young patient in her final hours. No words were needed; just holding her hand and ensuring she wasn't alone meant everything. Our presence itself can be healing. ???

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Quinn Cashion

Empowering career women to cultivate unshakable confidence for success in work, life, and legacy. Personal Coach | Keynote Speaker | Author
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One of the best ways to be a supportive presence is to fully present. Nothing much on your mind as you listen to another. Sitting in silence and staying present to the moment and not letting your mind drift off. It's powerful when we can do that for one another.

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Here's how you can showcase empathy and compassion as a patient advocate using emotional intelligence.

1

2

3

4

5

6

1 Active Listening

2 Empathy Display

3 Emotional Regulation

4 Constructive Communication

5 Problem-Solving Skills

6 Supportive Presence

Patient Advocacy

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Here's how you can showcase empathy and compassion as a patient advocate using emotional intelligence.

1

2

3

4

5

6

1 Active Listening

2 Empathy Display

3 Emotional Regulation

4 Constructive Communication

5 Problem-Solving Skills

6 Supportive Presence

Patient Advocacy

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