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Here's how you can resolve conflicts between board members in a nonprofit leadership position.

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Conflicts between board members in a nonprofit can be challenging, but as a leader, you have the tools to navigate these waters. Your role is pivotal in steering discussions toward a resolution that aligns with your organization's mission. It requires patience, understanding, and strategic communication. Whether the conflict arises from a difference in vision, personality clashes, or other tensions, it's your responsibility to create an environment where all voices are heard and respected. By doing so, you can transform conflicts into opportunities for growth and innovation.

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Dan Copsey

2024 CUB Business Person of the Year Award Winner | Passionate Entrepreneur | Marketing Strategist | Public Health…
Steve MacLaughlin

Driving Change Every Single Day

1 Acknowledge Issues

When conflict arises, it's essential to acknowledge it promptly. Avoidance can lead to festering issues that become harder to resolve over time. As a nonprofit leader, you should create a safe space where board members feel comfortable expressing their concerns without fear of retribution. This involves actively listening to all parties involved and validating their feelings, even if you do not agree with their perspective. Acknowledgment is the first step towards finding a common ground and sets the stage for constructive dialogue.

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Steve MacLaughlin

Driving Change Every Single Day
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Healthy conflict is good. Unhealthy conflict is bad. As a nonprofit leader you need to identify the type of conflict that is happening with the board. Healthy conflict happens when their is trust between the organization's leader and the board -- but there is not alignment on specific details. For example, there is alignment that grant-based revenue needs to be diversified, but there are differing opinions on how to get there. Unhealthy conflict happens when there is a lack of trust and no alignment on the organization's goals. It might manifest itself as petty arguing over the details, but it all comes back to fundamental disagreement on the basics. Unhealthy conflict is about people not the problem. You need to refocus on the problem.

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Dan Copsey

2024 CUB Business Person of the Year Award Winner | Passionate Entrepreneur | Marketing Strategist | Public Health Advocate | Non-Profit Leader | Experienced Board Member | Driving Positive Change
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When conflict arises, it's crucial to address it promptly to prevent festering issues. As a nonprofit leader, foster a safe space for board members to voice concerns without fear of retribution. This involves active listening and validating all parties' feelings, even when you disagree. Creating such an environment encourages open dialogue, leading to common ground and constructive solutions. Acknowledging conflict is the first step towards resolution and maintaining a cohesive, effective board.

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2 Open Dialogue

Encouraging open dialogue is crucial in conflict resolution. You should facilitate discussions that allow board members to voice their opinions and concerns. This means setting up meetings specifically designed to address the conflict at hand, where everyone can speak without interruption. To ensure productivity, establish ground rules for respectful communication and remind participants to focus on the issue, not personal attacks. Through open dialogue, board members can understand each other's positions and work towards a resolution.

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Dan Copsey

2024 CUB Business Person of the Year Award Winner | Passionate Entrepreneur | Marketing Strategist | Public Health Advocate | Non-Profit Leader | Experienced Board Member | Driving Positive Change
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Encouraging open dialogue is vital for conflict resolution. Facilitate discussions that allow board members to express their opinions and concerns. Arrange meetings specifically to address conflicts, ensuring everyone can speak without interruption. Establish ground rules for respectful communication and remind participants to focus on issues, not personal attacks. This approach helps board members understand each other's positions and collaboratively work towards a resolution. Open dialogue fosters mutual respect and effective problem-solving within the board.

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3 Identify Causes

To effectively resolve conflicts, you must dig deep to identify the underlying causes. This might involve one-on-one conversations with board members to understand their motivations and concerns. It's important to look beyond the surface-level symptoms of conflict and uncover the root issues, whether they're related to strategic decisions, resource allocation, or personal values. Understanding these causes helps in crafting solutions that address the core of the problem rather than just its symptoms.

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Dan Copsey

2024 CUB Business Person of the Year Award Winner | Passionate Entrepreneur | Marketing Strategist | Public Health Advocate | Non-Profit Leader | Experienced Board Member | Driving Positive Change
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To effectively resolve conflicts, it's crucial to identify the underlying causes. This involves one-on-one conversations with board members to understand their motivations and concerns. Look beyond surface-level symptoms to uncover root issues, whether related to strategic decisions, resource allocation, or personal values. By understanding these causes, you can craft solutions that address the core of the problem rather than just its symptoms. This thorough approach ensures more effective and lasting conflict resolution.

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4 Explore Solutions

Once you've identified the causes of conflict, it's time to explore possible solutions. This requires creative thinking and a willingness to compromise. You should encourage board members to brainstorm together, fostering a collaborative atmosphere where everyone's input is valued. During this process, it's helpful to remind everyone of the nonprofit's mission and goals, ensuring that proposed solutions align with the organization's overarching objectives. Finding a resolution might take time, but through collaborative effort, a mutually acceptable solution can often be found.

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5 Implement Changes

After reaching an agreement on how to resolve the conflict, the next step is to implement the necessary changes. This may involve revising policies, reallocating resources, or making shifts in leadership roles. Whatever the solution entails, it's important to act decisively and transparently. Clear communication about the changes being made and the reasons behind them will help maintain trust among board members and ensure that everyone is on the same page moving forward.

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6 Follow Up

Lastly, following up after implementing changes is key to long-term conflict resolution. This means regularly checking in with board members to gauge how the resolution is holding up and whether any further adjustments are needed. Continuous monitoring and open lines of communication can prevent similar conflicts from arising in the future and can help maintain a positive and productive board dynamic. Remember, conflict resolution is not a one-time fix but an ongoing process that requires attention and care.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can resolve conflicts between board members in a nonprofit leadership position.

1

2

3

4

5

6

7

1 Acknowledge Issues

2 Open Dialogue

3 Identify Causes

4 Explore Solutions

5 Implement Changes

6 Follow Up

7 Here’s what else to consider

Non-profit Leadership

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Here's how you can resolve conflicts between board members in a nonprofit leadership position.

1

2

3

4

5

6

7

1 Acknowledge Issues

2 Open Dialogue

3 Identify Causes

4 Explore Solutions

5 Implement Changes

6 Follow Up

7 Here’s what else to consider

Non-profit Leadership

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