Here's how you can navigate the key differences between in-person and remote customer service roles.

Segun mi experiencia... atender a un cliente en person, ademas de ser experto en la materia es muy importante mantener una actitud profesional y controlada bajo presion, aunque los casos dificiles se dan segun el tipo de negocio y el tipo de clientes, en cada caso el manejo y parametros son diferentes.

I used to work in the Hotel Industry, as a corporate trainer. Helping guests in this industry can be done remotely or in person, and each approach requires a different skillset. Facing guests directly involves reading body language, quick thinking, and handling diverse personalities on the spot. You'll be the on-site problem solver, ensuring a smooth stay. Working remotely requires excellent written and verbal communication via phone or chat. You'll be the research whiz, resolving issues and managing online reviews from afar. No matter the distance, product knowledge and empathy are key to providing stellar service. Both roles require a keen eye for detail to ensure everything runs smoothly.

Online & Offline sind zwei Paar Schuhe. Anziehen und mich darin wohlfühlen, tue ich beide. Als Einstieg arbeite ich mit meinen Kundinnen und Kunden im online Meetingraum. Der Eindruck ist auf die Sicht des Fensters beschr?nkt. Also darf ich besonders aufmerksam sein, um die entsprechenden Momente der K?rpersprache mitzubekommen. Wenn wir uns dann zum Shooting vor Ort treffen, ist es immer so, dass der erste Moment noch mal ein neues Kennenlernen darstellt. Spannend.

In person customer service gives you more wide angle to interact & understand customers mindset or situation to change of way of providing information or communicate effectively, because most of the time it involves face to face interaction. In remote customer services you get limited space to interact with customer because you have to communicate via email/chat or call by which you won't always able to judge right situation or provide information effectively due to technical limitations or failure of technology.

La atencion al cliente - remoto - da mas tiempo para consultar las herramientas sobre las inquietudes del los clientes y dar una solucion mas especifica segun el caso, es mas comodo para el operador (agente de servicio al cliente) por todos los aspectos ya que amplia la oportunidad para que mas personas puedan hacer el trabajo, ayuda en casos de clientes molestos porque cuando ellos son groseros, no pueden ver en nuestro rostro si su agresion nos afecto.

Der Vertrauensaufbau und der Bindungsprozess sind ein andere. Wer Remote arbeitet, braucht andere Anker, um Vertrauen und Bindung aufzubauen. Ein ganz wichtiger Aspekt aus meiner pers?nlichen Erfahrung ist dabei, eine klare Kommunikation und deutliche Sprache.

Try to treat your remote dynamic like your actually face to face with your interactions be polite and professional always even when people aren't looking it will help you in the long run.

Fragen - stelle so viele Fragen wie m?glich und beantworte alle Fragen - so ausführlich wie m?glich. Nutze dafür eine klare, deutliche Sprache.

Here's what has worked for me and will for you too. - Keep communication simple and clear. - Reread messages at least twice before sending. - Rewrite anything that seems unclear or off or impolite. - Understand that written words can seem harsher than spoken ones if misused. - Be patient when interpreting feedback; what may seem illogical could offer clarity. - Always focus on providing solutions rather than dwelling on problems. - Adopt a conciliatory approach rather than engaging in excuses, debates, or one-upmanship.

El trabajo remoto se ha venido haciendo desde que se crearon los call centers, ya que nuestros clientes potenciales estan en otro pais, la diferencia es que hay un edificio o local al que vamos todos los dias a realizar el trabajo y el "remoto" tuvo otro significado con la pandemia ya que tuvimos la oportunidad de trabajar desde casa, sin salir de nuestros hogares para seguir atendiendo a los clientes telefonicamente.

Anpassungsf?higkeit - ist der Schlüssel zum Erfolg, ob Remote oder offline gearbeitet wird - in beiden F?llen ist es super wichtig. Zum einen ist jede Kundin, jeder Kunde ein individueller Mensch. Mit eigenen Bedürfnissen und Wünschen. Dabei den Blick auf den Zeitplan zu halten und die technischen Herausforderungen zu meistern, ist die Kunst des Remote Arbeitens.

In-person customer service positions are more challenging. This is due to the physical interaction, which can be difficult to disengage from even after it has ended. To mitigate, the customer service professional must learn to set boundaries between work and life. This is to prevent you from carrying the emotional impacts (if any) into your life.

To excel in remote customer service, effective communication and collaboration are crucial, as miscommunication can easily occur in the absence of immense non-verbal cues. Additionally, remote support agents must be able to adapt to different time zones and work environments, which can impact their productivity and job satisfaction. By recognizing and addressing these differences, customer service teams can optimize their operations and deliver high-quality support to customers regardless of the service model they choose.

I would add in terms of Emotional Intelligence, both roles benefit from a strong sense of self-awareness. Being aware of your own emotions allows you to manage stress effectively and avoid letting it impact your interactions with guests. Ultimately, emotional intelligence empowers you to build positive relationships with guests, regardless of the distance.

Outside of the 6 factors listed the actual work environment is important. In-person roles involve a fast-paced, dynamic environment with constant guest interaction. Remote roles offer more flexibility and a quieter workspace but may lack the social interaction. Same go for work schedule: In-person roles often require working evenings, weekends, and holidays depending on the hotel's operating hours. Remote roles may offer more flexibility in scheduling but may still require some off-hour availability.

In-person customer service roles involve face-to-face interactions, allowing for immediate feedback and personal connection, while remote customer service roles rely on phone, email, or chat, requiring strong communication skills and the ability to resolve issues without physical presence.